Stanley House Hotel & Spa

This was a Christmas gift and what a gift the spa was spotless, relaxing and beautifully decorated. The meal that followed was amazing Farah who shown us around was informative and spent time chatting to us. In the spa you get your own changing room with a hairdryer and straightners and a shower in there. Incredible well done Stanley House.

Dated: 6th December 2024. I was gifted a voucher for an overnight stay package from my son and daughter inlaw for my 50th birthday, I was really looking forward to having desi afternoon tea but unfortunately when it arrived I was very very disappointed, the quality and quantity was not good enough, the only desi savoury i got was 1 bite size pakora, 1 mini pizza bite, 1 spring roll, half kebab , i was expecting a full desi afternoon tea just how there menu says but clearly it wasn’t. I didn’t get any Indian sweet savouries with it nor did I get any sandwiches. It took more than 30 minutes to arrive and when it did, we didn’t get the sauces and was told by the staff that it comes with brewed tea when we asked for ginger desi tea. We checked on there website and the desi tea menu clearly states it comes with sauces and desi ginger tea, when we clarified with the staff, she went to the kitchen and asked the chef and he said he will prepare the sauces and tea for us. As I was biting the pakora it was raw from inside and burnt from outside, complained to the staff and she took my plate of the savouries to show the chef and he was sorry for it. I didn’t eat any of the desi tea and had to leave with disappointment. Customers shouldn’t be showing what the menu says to the staff. it clearly shows that there menu and pictures are very misleading with false information and the prices are very high according to the quantity and the quality of the food they serve. Overall besides the desi afternoon tea we enjoyed our stay with dinner and spa. Dinner we only enjoyed because they had fish & chips on the menu unlike the last time we stayed they didn’t have fish & chips on the day and we didn’t enjoy the food we ordered. I would not recommend any of my friends and family to come for desi afternoon tea at Stanley house hotel and spa

From the moment we arrived, at a family wedding, we were given a first class service. We attended a family wedding & the staff were excellent & helpful. Specifically Tracy, head of housekeeping, Vic who worked all day & was still dancing at midnight as she served drinks in the bar & Rodrigo, who had an amazing and infectious personality. Nothing was too much trouble & even when we had an issue to be resolved, it was done with a smile & good grace.

Stayed overnight and again it was fantastic . Even from check in we were made to feel extra special and looked after, our room was available early .we first did the aqua thermal bathing which was super clean organized and extremely relaxing . The spa staff are so friendly and helpful , I had a drift away massage which was lovely and relaxing my therapist even delivered extra pressure which was great so thank you for that. Our room was ground floor in the Manor House which is the stunning old building which has so much more character than the new site rooms personally my favourite. We ate lunch in mr Fred’s we were served by Rodrigo who was probably the most attentive and polite server I ve ever encountered in my life. And again at evening meal Rodrigo did not fail with fantastic service . This made the visit even more special . I even was able to order my favorite desert even tho it wasn’t on the menu so well done to the chef thank you for the best lemon posset I ve ever had . All the staff in service were very prompt and professional. Had a great sleep the room was lovely. Breakfast was a fantastic treat so much fresh fruit and a lovely cooked breakfast . Every time we visit Stanley house we are made to feel like the most special guests I hope it never loses its charm . I can never fault this place . Special mention to lexi front desk she s a lovely girl with a very calm ,relaxed and professional. Can’t wait to come back thank you to everyone who made this trip amazing . Danielle and Jennifer

Paid £149 ppl for lunch a Spa experience which included a treatment. I found the experience to be very expensive for what we received. Lunch was a 2 course menu, food was ok but the service was poor and very slow. Due to wait for food we didn't arrive at the Spa lounge till 30mins after our booked time. We were then waiting for a while to be shown the changing rooms and to be given a key to the lockers. We were informed we needed to be back in the lounge by 15.50hrs for treatment at 16.oohrs. This left us with an hour in the Spa The spa itself is ok but empty cups all around the pool and shower areas. The treatment are good but not 50mins long as you are expected to get undressed and dress again in that time. I had to ask for a glass of water whilst I got changed. Overall a poor experience which is very expensive compared to other venues. I wouldn't recommend or return.

Service in the bar/ restaurant was horrendous! Staff clearly not trained and no management around. Felt like a 1 star service! Hotel rooms and grounds were nice but spa is tiny and was flooded plus had broken beds! Wouldn’t return or recommend as my party of 16 spent a lot of money and didn’t have a great time!