Spark by Hilton Richardson Dallas

This hotel finds ways to debit customers and commit fraud. They hold funds of people that are not guest at their establishment. Corporate needs to be aware as well as the internal revenue service of Richardson Texas wherever that is...

不错，还行吧hdzhjnvccdyujbijgfxvbjjhcbnjgcvjifffbnkjgfch

Subpar accommodations and horrible customer service. Can’t believe it’s a Hilton property. Felt Motel 6-ish or what I imagine an Oyo would be. My husband and I traveled here for business. I checked in online, where the app indicated I would not be charged until arriving at the hotel. Due to major traffic issues, we were unable to check in prior to our event. I called and spoke to an individual and let them know we’d be checking in around midnight and I’d need to provide a different card. I was assured that was not a problem. We arrived about 1:15 am and Hilton’s systems were down. Fortunately, I had confirmation of my reservation and knew my assigned room number, so he gave us keys to get in our room. That in itself felt like a negotiation and all we wanted to do was sleep. I reiterated that I needed to change cards, and was told it could be done through the app, but since the system was down, I let him know that it was not possible. We told him that we’d figure it out. We get to our room, and first impressions are not great. Get in bed (by this time it’s after 2 am) , and fall asleep to be woken up by a phone call to tell me my card was declined. (The one I told them I needed to change-but could not because the system was down.) I was shocked, and asked what were they trying to authorize—$100 incidental on a $91 room. Never have I experienced such a hold on a cheap room. In my sleep deprived stupor, I expressed my displeasure and told him to turn off incidentals and just charge the room. After what seemed like a shouting match, he hung up, but did do as I asked. (What exactly was this much of a hold needed for at 2 am, when check out was at 11?) Customer service: We should have not been woken up for something that initiated with an internal issue. It is an outrageous hold amount—we stayed at a Hilton property for two nights the previous weekend and it was a $50 hold. I was not asked how my stay was when checking out, and I was very eager to tell them. Accommodations:Large room, but bathroom felt a little hospital-like. Thin, itchy towels. When I turned on the shower, dirt pooled in the bottom of the shower. It looked like someone was working in the shower with shoes on, and it made mud when the water hit it. Cheap bath products. Air conditioning not great. Itchy sheets, but pillows ok. EV chargers not working. Plastic bags floating in pool, which was visible from our window. I seriously can’t believe Hilton attaches its name to a property like this.

Good points were staff, cleanliness, comfortable beds, reliable/strong wifi, pool/deck, quiet neighborhood, price, mini fridge, microwave. Need to work on funky smell, odd furniture (open wardrobe with no hangars, no dresser with drawers), lacked hotel room basics like coffee maker/luggage rack/room safe, noisy at times, far from downtown/airports ($75 cab ride), limited (as in nothing I could eat) “breakfast”, cold coffee.