SureStay by Best Western Richmond Vancouver Airport

The SureStay was a great hotel! I only stayed one night, but definitely would come back as the service was exceptional. From shuttle driver to front desk, all employees were friendly and helpful! The breakfast was also enough to start your day. The location of the hotel was why I picked it, as Minoru Park was directly behind it. I had a lovely and secure walk about. Open spaces, huge trees and wildlife (ducks and rabbits) made the visit interesting. The front desk recommended a very nice restaurant right across the street from the hotel for dinner. It had a nice atmosphere and Happy Hour prices gave an inexpensive meal for the evening.

Hotel was clean and conveniently located to the airport. The have a free shuttle to and from the hotel. There was no shuttle available in the AM so they ended up booking me and paying for the taxi there themselves. The bed is super comfortable. I enjoyed my stay

This is my second stay at Surestay. The room was comfortable and had warm shower that was relaxing. The front office staff was accommodating and informative. He booked our FREE airport shuttle service which arrived on time. Complimentary coffee was good. Willing definitely stay in this hotel again.

The location is very good. It is very close to many restaurants! The hotel has its own parking lot. It is also very close to the supercharging station.

I came to visit my brother who is staying at Richmond Hospital, which is just 2 min walk next door. Even with raining weather at the time, rain gears were not really necessary. This convenient location is a surprise to me. Richmond Centre and banking facilities just around 500m away. The building is a bit dated from the outside, but the bed and bathroom are great. I was on the 4th floor facing inside towards a park. It was quiet and the air conditioning was not too bad considering the age of the building. Shuttle to and from airport was on time. Pickup area is clearly signed. As there were not a lot of clients using shuttle service, I suggest better make prior arrangement with the hotel reception. Breakfast was good with a fair choices of varieties. Staff I came across are friendly and helpful. I can’t expect more from this little hotel. I shall stay here again! Very much suit my needs and value for money!

Staff are very friendly and helpful. Give clear direction and willing to accommodate our needs. Location is great. Driveway entrance can be misleading, right at the light. When we arrived, the map kept telling us to drive in the parking lot by the hospital next door. It must be no fence before. Facility is a bit old and outdated. Service and friendly staff made up for it.