Guest User
September 1, 2023
We spent just under a week in this hotel, enticed by the offer proposed by the reception: overnight stay, half board and beach service at a truly competitive price. It was the first time we went to Rimini Rivazzurra, an area a few kilometers south of the actual centre. The hotel presents itself as one of the many accommodation facilities, with a design that is neither modern nor recently renovated, but with a well-kept facade, with a pleasant terrace with some tables. The rooms, in general, were bright because they had a terrace and had essential furnishings. One problem was that, apart from three drawers at bedside table height, the other wardrobe compartments were placed across the bed, which could cause discomfort for users of short stature. Basically, to use the luggage we had to keep it open for a week, so as to have the clothes at hand. Furthermore, the bed was also completely inadequate: a double bed with a huge gap in the middle of the bed caused by the careless union of two single mattresses made us sleep badly every night. Not to mention that the bed linen was torn and had holes that were impossible not to notice during the laundry and linen changing operations (which was never done during our stay, despite having exceeded the three days which, according to the structure and written via text message, would have been the limit within which to make the change). The change of bathroom linen was decidedly more efficient, as it was replaced as usual, although a little more attention would have been appreciated (e.g. hair in the towels). A very serious shortcoming to report was the presence, one day, of an unknown woman on the private terrace of the room, who entered from the common part of the same after having climbed over the railing (the common part of the terrace is accessible from a French window in the corridor and is a unique environment, divided from the private parts only by railings that can be easily overcome), probably to enjoy the sea view. The matter was not addressed in any significant way by the reception, even though we had expressed disappointment and upset: we did not receive an explicit apology, no one felt responsible for what happened nor were we offered a discount (which we then did not request because we believed that it was not our responsibility to do so) at the end of the stay. The fear that someone would enter the room was very great and from that day (also the first of the stay) we began to always lower the shutters and close the French window). We also remember having pointed out at the end of the holiday that: the shower head was leaking and unstable, a towel hook was detaching from the wall and that the hairdryer never produced hot air, so we hope that these inefficiencies have been accommodated professionally and resolved in the meantime.
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