Royalty Rio Hotel

It looks a little better in the photos. The staff is super attentive. Very friendly. But there are many improvements to be made to the facilities.

Very well-located hotel with a beautiful rooftop terrace and pool and sundeck area. The TV remote didn't work in the room, nor did any of the reading lights. I struggled with the desk lamp switch to get an extra light. Check-in and check-out were super-easy thanks to the front desk staff on the morning shift. The breakfast area had an ugly aesthetic, but the waitresses were attentive and the food and drinks were very good.

Very good value for money, well located and well maintained hotel.

The service was very good. The room has a leak in the air conditioning which also makes a strange noise. The TV lost color at times. Breakfast was well organized, it had many delicious items, but as we stayed for a week there was no variety of items. Every day was the same menu, with only the cakes and one or two other items varying. But everything was very tasty. The cleaning was superficial and during the week they didn't change the sheets, only the towels. The bar only has drinks. Only Brahma beer, there was no energy drink and the items in the minibar and basket were very expensive. The phone didn't work at many times, the TV remote was very difficult to pick up channels and the bedroom light burned out on the first day. These are simple maintenance tasks that, if carried out regularly, make our stay more pleasant, please the customer and a more satisfied customer recommends the hotel to other people, therefore there is greater profitability. But access is good, the staff are very polite, the environment is organized. And the hot shower is wonderful, what a delight, warm water, with strong pressure. The bathroom is top notch. I would come back again if I needed to, but I suggest the owner make these improvements to make the stay even better.