Guest User
February 17, 2025
The butler service at the St. Regis is renowned in the hotel industry, but it isn't until you need their help for a surprise that you realize just how detailed and coordinated their efforts are. I traveled to Riyadh with my two daughters, aged 8 and 6, and the younger one celebrated her 6th birthday the day after we checked in. I had simply requested a small cake for a modest celebration in our room. When one of the butlers found out, it seemed like the whole hotel knew about it and started planning a birthday surprise for us. Knowing we were going out for sightseeing after breakfast, the team went into our room to decorate it, not just with a cake, but also with floating balloons and gifts for the children. The team was so thoughtful that they extended the same treatment to her elder sister as well. It was, of course, a big surprise when we returned to the room in the evening. Both girls were overjoyed, creating an indelible memory of the hotel, the brand, and the destination. The emotional engagement with guests is the best way to win them back. This is the secret recipe of the St. Regis. Of course, this hotel has only around 80 rooms, making it easier for the team to provide more attentive service. A heartfelt thank you to Ahmed Ewiss, Asif, Valentine, and the entire butler team who did this with genuine care. By the way, the breakfast at Jackie was one of the best I've ever had. If you're not after variety or a sumptuous buffet but quality food, you'll enjoy the thoughtful selection. The only improvement that could make this hotel more appealing to families is the addition of a kids club.