Guest User
July 24, 2023
We drove here from Beijing, and arrived at the service area in advance and used Ctrip to look for this hotel. It showed that there were rooms available. Before placing the order, I called in advance to inquire, but the answer I got was that there were no rooms. When I asked why there were still rooms available online, the waiter made excuses for us (there were no rooms, they were sold out half an hour ago, we forgot to vacate, etc.) and asked us to book a king-size room (which was more than 200 yuan more expensive than Ctrip). We drove directly to Rizhao Yunzong Hotel, and the front desk said that there were rooms available.
The fun began. We booked three rooms, one on the 6th floor, one on the 7th floor, and one on the 3rd floor. My husband and I lived on the 3rd floor, and my parents lived on the 6th and 7th floors. The waiter used the excuse that my mom lived next to us because she lived closer to us. We were about to go out, but when we opened the door, we found that the door next to us was open. A foul odor (like the smell of 100 people using the toilet) came back to us. We were so angry that we called the front desk. It was already ready, and someone showed up immediately and said that we were given a new room. I asked why we were given this kind of room, and the waiter started to act, hemming and hawing, and being unclear. That was not the end. The room was extremely humid, very damp, and there was no air conditioning, only exhaust. The sheets, quilts, and pillows were all wet. Finally, we were moved to the 10th floor, which was basically not humid and had air conditioning. We sighed, isn't this just bullying honest people? We didn't say anything and they arranged it casually, but now that we spoke and responded, they gave us a good room?
Finally, there is one more thing. Because I drove all the way and didn't get up early, I wanted to sleep more. My parents went out to play in the morning. At nine o'clock in the morning, the waiter knocked on the door frantically. Why? I opened the door and she asked me if I wanted to check out. I was so angry that I wanted to curse. It's right to knock on the door because you don't know if there is anyone inside. The waiter knocked on the door for about 5 minutes. Isn't this insincere? He woke me up. The terrible breakfast was just a small problem. By the way, the sewer smell woke my mother up at night.
Original TextTranslation provided by Google