Rockhill House

was initially impressed by the grand exterior of the Rock Hill Hotel and the warm welcome at check-in. However, everything quickly went downhill after that. The room was unbearably hot upon arrival, and while I was able to turn off the heating, the carpet was dirty, and the bed wasn’t properly made. The bathroom was freezing, and despite trying to freshen up after a long journey, there was no hot water. I reported the issue to reception, and was assured it would be fixed, but no changes were made. I went to bed with no shower, hoping for hot water the next morning, but again, there was none. I had to endure a cold shower. The restaurant service was fine, but it was disappointing to find that a simple espresso, which should be part of a breakfast, came with an additional charge. Even after bringing the hot water issue up again with reception, there was no apology, just an indifferent response. While I did have hot water later in the day, I was not impressed with the lack of attention to the issues I raised. When I tried to leave and only pay for one night, I was told the manager wouldn’t speak to me, and I was asked to pay for the full two-night stay. I was offered 30 euro which I did not accept. I ham always happy to pay for good service and get what am supposed to get but sadly I did not at Rock hill house. Overall, the hotel did not live up to the positive reviews I had seen. The cleanliness and maintenance were subpar, and the customer service was poor, especially when addressing problems. I would not recommend this hotel and will not be returning.

We were lucky enough to get married at Rockhill House on New Years Eve 2024, and it could not have gone better. We had a night before instead of a day 2 in “The Church” restaurant and everybody was raving about the setting and food. The day itself started out with a sauna for myself and the groom party as my wife got ready. The sauna is absolutely fantastic would highly recommend. Grace was there to meet us when we arrived back from the church. The welcome drinks and canapés were excellent. The food was absolutely fantastic meat was so tender. Everything ran like clockwork Thank you so much Grace. What an incredible venue and an incredible day for us.

The manor is extremely well finished and exceptionally clean. The staff were all quite friendly albeit that the reception desk was unmanned for long periods at a time. The house itself is extremely quiet. For instance there is no music in the residents bar although there is a grand piano in one of the lounges. The food in the Church Bar was only so so. The fillet steak had portions of fat for example and the mussels were coated with too much chorizo. But it must be stressed that the prices were very reasonable and the bar staff were very friendly and helpful at all times. A stay in the hotel would be more suited to people who are seeking tranquility in reading rooms and spa treatment.

I was here at a wedding recently & I have to say the service & food was shockingly bad,not one member of staff smiled at any stage,out table of 10 people got 4 roast potatoes in a bowl & 4 burnt things that we believe might have been potato gratin but not sure,we went to ask staff for more but couldn’t see anymore staff (our table was last served).During speeches staff were in what looked like a hall way & making loads of noise charting to each other.The starter risotto tasted like plastic & the beef seem to have been cooked a few days previously & the peppercorn sauce was starting to get a skin on it,it was accompanied with crispy onions if the Aldi/lidl type,no offer of extra sauce or gravy in fact no staff to ask for anything,I have to say the worst wedding food ever.Function room was stunning & an older gentleman behind the bar was a gentleman but everything & everyone else was very very very poor.Staff we met were shocking & non informative,really not good.

I just want to say that myself and my boyfriend stayed here for one night on Thursday the 15th of February and it has to be the best hotel experience I've ever had in my life. It was our anniversary and the staff at reception kindly upgraded us to the junior suite and left a lovely treat for us in the room. My jaw almost hit the floor when I walked in and seen the most beautiful room not to mention the bathtub alone!!😍 My friends & family at home couldn't believe it! The room was utterly fabulous. We are from Dungloe and to think that this is the closest hotel between where we live and Letterkenny is unbelievable. A hidden gem for sure. It was so special for us as we had not gone for a trip away together in some time and we were so impressed by the amazing room and service from all of your staff. We went for drinks down at the church and it happened to be only us in the bar. The boys who worked there were so helpful, chatty and a breath of fresh air. They made us some beautiful cocktails. When we came back, we got chatting to the night porter Marco who kindly gave us a free tour of the estate. The kindness of the staff are really why you will never forget this place. You would never get this elsewhere. The spa the next morning went above and beyond my expectations. I really didn't think it could get any better than the day before! I got a massage from a girl named Coleen who was so lovely inside and out and so helpful. The breakfast was just delicious and we were treated like royalty. As a first time staying in this hotel, I can confidently say that myself and my boyfriend throughly enjoyed our experience and we will definitely be back to stay with them again. Thank you so much to Rockhill for this truly unforgettable experience.

This is a beautiful manor home with some fabulous features. Unfortunately, like several of the reviews below, our experience of customer service was very disappointing. Consequently, we would be very slow to return or to recommend to others.