Residence Inn Rocky Mount

This Marriott wasn’t tired, it was exhausted. We were there for only one night and although it served its purpose to get us closer to getting home, the wear & tear on this hotel showed. The room didn’t smell clean upon entering and smelled like garbage was left too long. Very odd that in our room a couple of the nightstands and tv stand were dated dressers with scratches all over them like someone brought them in from your grandmother’s attic. The door to the room closed fine but, you could see through the side of the door which made us feel uncomfortable. The couch & a chair had stains all over them. Ick! The light in the bathroom on the ceiling had too big of a hole cut in the ceiling where the plate of the light was too small for the hole & it just looked less than a Marriott standard & was unprofessional to leave it this way. I wonder if Marriott corporate themselves would actually pay for these less than issues? They need to start listening to the reviews that voice not Marriott standard and then to do something about the less than issues.

One of our regular overnight stops on our annual winter driving trip to Florida. Your basic Residence Inn: well-appointed room (we had a studio this time, for under $100, not a suite, as usual), pretty good breakfast, helpful staff. One big change since we've been staying here are the multiple dinner options. When we first stayed here, years ago, the only choice of an Outback Steakhouse. Now there are four other restaurants less than 5 minutes away. One peculiar, and new, feature is that you can exit the hotel only via the front entrance, so you can't use a parking space convenient to your room

This experience did not disappoint, starting with the most friendly staff ever. We felt very welcomed and enjoyed their attentiveness. The location was perfect… also, restaurants and other stores very nearby. Easy navigation. Would definitely stay here again!

We arrived in the wee hours of the night to the lobby after our room had been given away at another nearby hotel. Tamela was extremely professional and understanding of our situation. She found us a room a made sure it met our needs. Tamela was patient not only with us but with others that she was ******** as well. If we ever have to come back to rocky mount we will defiantly be staying here again. You have our business for life.

Very disappointing. Not up to ANY Marriott standard. The floor had visible dirt. Wood cabinets and dresser were severely worn. There was even a bug the bathroom and when we got up the morning we noticed stains on the duvet!!! We did not mention any of this to the staff because while friendly, didn't seem to care very much. This is a good location, just select another hotel!!

I’ve stayed at this hotel several times over the past five years, and I suggest that it’s time for a refresh. My room was comfortable and clean, but it was showing its age. The bathtub surround was stapled in place and the wallpaper was peeling. The toilet was whimsical - you had to jiggle the lever else it would keep running (I reported this to the management). The breakfast was disappointing because the scrambled eggs and sausage patties were cold. The bacon slices were very crisp, very thin and cold, too - they would have been better served as bacon bits after crumbling. Friendly and helpful staff, common areas were clean and tidy, but… I won’t stay here again until it’s been refurbished. And I’m a Bonvoy member.