Guest User
February 1, 2023
I tell my misadventure: I book in this structure, given the centrality in which it is located (very close to the pantheon) the only positive note, at the time of booking, made privately, without OTA portals, it asks me for advance payment, and so far everything is ok, at the time of confirmation, nothing is released to me, neither a door opener code nor an alternative telephone number (mobile) I only have a landline number which they do not answer. I repeatedly call for almost 3 hours but no one answers me then I find a mobile number on the internet that also does not answer me. I finally arrive at the facility and I can't find anyone, I wait in vain for hours and a waiter shows up who doesn't know the details of my reservation and among other things asks me to pay again, I inform him that I have already paid and show him the bank transfer done, finally after several attempts he is convinced and lets me into the room, I completely exhausted with two children in tow who rightly complain about the waiting times. Completely dirty and badly maintained room, bathroom in total indecency Waking up in the morning not even a cup of coffee, and as usual I can't find anyone What a bad experience Be very careful when booking with these individuals
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