Residenza Talenti Superior Rooms

I consider the review a valid tool not only to assist travellers' accommodation choices but also to communicate with host facilities, convinced that a civil discussion on the shortcomings found can convert into a reflection for the hospitality professional. I booked a double room at this property for a couple of relatives. First of all, intellectual honesty requires me to point out that the rooms are very nice and clean, exactly as they appear in the photos. However, I must, with great regret, report an unpleasant stay experience. The guests wanted to use the breakfast service only on the first day as it was not particularly popular. They immediately made sure to communicate the decision to the lady who was dealing with it in order not to cause her any inconvenience in the days to come. Mrs. "reprimanded" them harshly for this choice, discussing the reasons which, out of courtesy, were not explained to her given the irrelevance of a personal opinion on the breakfast service. On a different occasion, the lady in charge of cleaning, seeing them return to the room at half past twelve with the intention of taking a quick shower, informed them that the time was not suitable since she still had to clean and shortly thereafter she would have to leave, so she couldn't wait. Regardless of the tone used, the guests would have understood the complaint if there had been a previous communication (oral or written) about the cleaning time of the rooms. There had been no time indication and, even if he had guiltily missed it, a polite communication would certainly have been decisive. Furthermore, this attitude of the Mrs. stopped them from asking, in the following days, for the refill of the single-dose vials finished in the shower (refill which, moreover, should represent an automatism in the cleaning service and not a specific request). Polite treatment is an indispensable element in the hospitality sector, especially when talking about small structures with few rooms to look after. In addition to what has been said, a further "misunderstanding" occurred when paying for the stay. I had personally booked the stay using the facility number and bypassing the intermediary sites, certain that the amount communicated by telephone would be the final amount to be paid on the last day (i.e. inclusive of charges). In relation to breakfast, however, it was specified to me that it cost "8 euros separately", making it reasonable to deduce that it was offered as a possible service, which the customer could use or not. The guests only used it on the first day of their stay, expressly communicating their non-use in the days to come. On the day of the balance we discovered that the amount agreed on the phone did not include the tourist tax of the Municipality of Rome and was