Guest User
May 29, 2025
We have stayed at the Trinidad before when under Roc ownership. The new owners, Alua have made some improvements but it is far from being a four star hotel and doubt it ever will be. Upgrades have taken place in the lobby, outside pool areas and public bathrooms however everything else remains the same. Dated communal areas, canteen style cramped restaurant. The staff have improved (except a few) and are far more professional however the waiting staff in the restaurant are poor, the main the restaurant is the stuff of nightmares, cramped, feels unclean and very poor quality food offerings, the kitchen staff need to improve as the food labelling is atrocious and could make someone very unwell, my wife has a couple of intorelances ( not just to me!) and some days the food label would include all allergens such as milk, gluten etc, the next day nothing on them even though it's the same food! A very dangerous practice and one which should be rectified by the relevant head of department. Food quality is poor, although fish is available it is frozen, frozen vegetables, cheap cuts of pork or processed turkey, plenty offal dishes to try and standard Spanish desserts...oh and kiwis so hard can break your jaw! We stayed all inclusive, drinks are good and branded spirits offered, however we stayed in late May and the hotel really didn't seem to cater too well for AI guests the snacks are hidden away in the restaurant and you feel like you are an inconvenience when visiting.. not to worry though one visit is enough unless you like processed Hot dogs or burger with a helping of frozen chips. Oh and one treasure you must see is the old bar within the lobby, proper retro and could actually be utilised in a far better capacity. All in all we gave it a further try and unfortunately won't try again. Great location, Good staff and clean but definitely not four star.