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Roselle Hotels
Roselle Holiday Inn Express Hotels

Roselle: 1 hotel found

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Latest Reviews for Roselle Hotels

Holiday Inn Express & Suites Chicago West-Roselle

Holiday Inn Express & Suites Chicago West-Roselle

4/5103 Reviews
We had a less than optimal experience this weekend with our stay.  The room was very dirty.  The walls and carpet were stained.  There were cigarette burns in the carpet.  There was a giant stain on our blanket.  I asked for a replacement and never received it.  There were liquids dripping down the wall.  There were candy wrappers on the floor when we arrived, and there was a clump of hair in the bathroom.  I discussed with a female attendant, but I was told no other room was available in the same category.  I asked for a refund.  The employee said that she would inform the manager, and ”that will not be a problem.”  I never heard back from the manager nor did I get a refund.  There were children screaming and running up and down the halls at all hours.  I called to complain, but nothing was fixed as it continued for several more hours.  I asked for towels two times with no response.  I finally had to go to the front desk and then got 2 towels as ”that is all they had available.”  The conditioner was empty in the shower.  We asked for a few little bottles.  2 of the 4 were half used.  I was also shocked and very upset that a child was able to go to the front desk and request a key for my room.  The key was given to a child who was not a part of my group nor invited into my room.  The child was given a key no questions asked and came into my room twice before I figured out that the front desk issued them a key.  

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