Marsden Stay Rotorua

The room was okay but there was no pool due to maintenance. Also, no common area even for microwave (on the website, there is photo for shared kitchen that’s why we chose here since we have kids so at least we could have easy breakfast) that was shame. Anyway, not too bad for just staying and sleeping for a night though.

Great location for wanting travel to Taupo and still be able to visit attractions in Rotorua too. The actual stay at the Marsdan Hotel wasn't the greatest. For a start, when checking in, had to pay and extra $100 for bond for any damages incurred during our stay and would be released back to me once checked out, this won't actually be released for 3-5 business days though. 2. Once arriving to our room via the staircase which by the way we're old and creaky and didn't feel up to standard, the room fridge wasn't switched on with little milk pots inside so they were warm but it also meant we couldn't keep anything chilled while the fridge had to turn on and start cooling. 3. The TV didn't work, at all. Tried to unplug it from wall and plugged back in to no avail. Alas, tried to contact someone from reception, oh wait, reception is closed and no after-hours service. 4. The bathroom sink tap had no running water so we couldn't actually wash our hands after doing our business. 5. No after hours service to accommodate any of the stayers for any other issues. The cleanliness was on par with your standard house clean, gave the vibe of ex-housing for the WINZ benefits type motels. Paint on the hinges, couldn't close the bathroom door properly cause of the amount of paint on the door. Couldn't open the curtains fully as half of them were nailed shut. Not pleasant. When checking out, I was finally able to report these things and was only told that it would be passed on to the manager. No offer of discounts or refunds of any sorts not even an apology. Definitely will not be staying again.