Popular Rotorua 4-star Hotels

Checked in. Went to room. It looked nothing like pictures. Two beds squeezed into a room. Old carpeting on floor. Musty smelling. We returned to front desk. Provided a different room with single queen as reservation stated. However it is still not the room pictured when reservation was made. Clearly, they have remodeled some but not all the rooms. Shower was very small and kitchenette appliances are old. No tv in bedroom and limited sockets. Cannot reccommend.

To be honest nothing bad about this hotel as others mentioned. The staff manager at the front desk is super nice and helped with all sorts of request. Room is in good but not luxury condition which is kind of expected. Pool is closed.

They have great customer service. Are very polite and easy to talk to. The only two sad things was that I asked for our room to be cleaned while I took the kids out in the morning around 8. But when I arrived back in the afternoon around 4pm, it was not yet cleaned. Also the shower head was very hard to use. Maybe it has some plugging issues. The water comes out outwards, not focused in the middle.

Hotel is located at city centre and we found the room to be comfortable and with good basic amenities. No room slipper, shaver like most hotels in Asia, we were provided with shower gel, shampoo, shower cap, vanity kit. Hotel also has gym, pool and hot tub. Overall a pleasant stay with comfortable bed.

A very disappointing hotel. The price is very expensive compared to other local wines. The price-performance ratio is poor. But the location is excellent. Unfortunately, it did not make good use of the location. The most serious thing is that the hygiene is very poor and can even be bad. The overall service is basically good. It is really a pity for this hotel.

The bedroom was nice And the kitchen was nice And everything is really clean And the reception person was really kind and nice But when I took a shower There was a cold water and hot water . And the light frequently turned on and turned off So it’s quite hard to take a shower But except this, everything was nice

Generally speaking, although all the hotels booked during the self-driving trip around New Zealand may not be available in luxury hotels (after all, the population density is very low), basically all the hotel beds are very comfortable and clean, which is really important. During the day, we are basically outside either driving or hiking, so having a comfortable and clean bed when we rest really ensures our sleep quality. I was mentally prepared before arriving at the room every time, but in fact, every time it was a little bit beyond my expectations. Like the one I booked in Rotorua this time, the room was clean and tidy, the bedding and mattress were very comfortable, and there was an extra bed in the room. The bed is very comfortable, the kitchen has an oven, the bathroom has a washing machine, and it's very close to the busiest streets. Because the itinerary is very tight, I arrive at the hotel very late every time and leave very early, so the above conditions are considered satisfactory for self-driving travel👍👍

The hotel is very nice and I want to come to the second time. Location is close to the lake, downtown, shopping malls are very convenient to eat. The hotel is motel style and the car is conveniently located at the door. The facilities in the room are complete, the tableware is complete, and the stove is full of fire to make Chinese food. The bed is comfortable to sleep, moderately soft and hard. There is a heated swimming pool, and the water temperature is roughly 32 degrees in the summer at 28 degrees. The hot spring pool has a strong smell of sulfur, which is much more authentic than the hot springs in the country. It is just a simple environment, one pool and one room, two in total. The hotel rents bicycles for free and is also very good value. New Zealand bicycles are planned to have a dedicated road, which is another way to visit in addition to hiking. The hotel staff is very nice and welcoming. There are also some shortcomings. Because of the hot springs, the air has a sulphur smell. But it didn't take long to stay, but it was very comfortable to ask, which was good for rhinitis and pharyngitis. The room is a little smaller. There is only one window on the ground floor where we live. The ventilation is slightly worse. The actual stay for three days is not serious. It is still under the premise of cooking in the room. In short, the hotel feels the owner's intentions and intimacy everywhere, even if it is in the hotel, it will not be boring. I also forgot that one important thing is that TV provides Netfix, and foreign hotels that have lived in the past few years have not provided it for free. More than 700 prices are very good value.

Hosts are still learning the English language. Some of the facilities might need upgrading like the tub and taps. But the place was clean and tidy. Can get good coffee and snacks 5mins walk from the location.

The front desk staff is very friendly, the hotel is close to the food street, there are large supermarkets and home supplies stores nearby, very convenient. The room is spacious, The bathroom flower  sprinkle  has strong water outlet and the overall service is satisfactory. The downside is that the room has no air conditioning, only fans are provided, and the wall lights are not operating normally.