Novotel Hotels in Rouen

Everything went well except the alarm of the corridor set off at around 01.00 o'clock, we were frightened and stay awake until 3.00, the hotel is good but the mistake ruined everything since the only thing I asked is a good sleep. Hope Radisson can put more efforts on maintenance to avoid this case from happening again in the future.

Unfortunately we did not use this hotel,after booking the room on trip.com it turned out that there were no rooms in this hotel.The lady in the reception laid out her hands and offered us to stay in another hotel.We were transferred to the Campanille Hotel.Far from a city with taxi fee in its own range. Scandal. But such things happen. We were unhappy at the remote hotel, however, we spent a nice three days in the beautiful city of Rouen. The request for the hotel reception is that you use more to check your reservations and notify any changes a little earlier so that you don't stay under the sky.and the end was huge.

We booked a 2 night stay at this hotel, and thoroughly enjoyed our stay right in the historic heart of Rouen. We opted for a standard room, and requested a room overlooking the internal courtyard, as we had heard these were the best rooms. We were not disappointed and the hotel lived up to expectations. The room, although small, was comfy, quiet and well equipped with a sizeable king size bed, soft fluffy pillows (more brought promptly on request), a desk area with nespresso machine and a hospitality tray, a small wardrobe with safe, iron and ironing board. The adjoining bathroom had a large shower with double heads and an efficient heated towel rail, with plenty of towels, and robes etc, as well as nice toiletries to use including shampoo, body wash, conditioner and moisturiser. We had booked valet parking, but on arrival at the hotel we struggled to find the entrance, despite having been sent directions, so we called the hotel and the concierge guided us in. We were then helped with our luggage and our car was parked for us. despite this costing 27 euros for 24 hours, it was well worth it as I don't know where we would have parked otherwise, and it meant convenience, peace of mind and security for our vehicle. The hotel is a beautiful building, sympathetically created from a historic masterpiece, to accommodate the workings of a hotel, even including a wonderful pool and spa. We enjoyed our time using the facilities and made the most of the gym, pool, hammam and sauna over the weekend. Staff were helpful, polite, friendly and very accommodating to all our requests, even granting a late check out on departure, having asked the night before - it was arranged seamlessly for us. We especially liked - the wonderful buffet breakfast with excellent selection of fresh fruit, hot cooked items, cold meats, cheese and youghurts etc, and bread and pastries with local jams and honey. - the refillable chilled water bottle provided in the room which could be filled with cold, still and sparkling water - the wonderful pool, hamman and spa - the location which was right in the historic centre - the staff who were all helpful and polite and spoke excellent English. Small areas for improvement - the air conditioning in the room didn't seem particularly efficient, even when turned to high. - the one lift is terribly slow: mostly we gave up and used the stairs

We selected this hotel for it's central location and secure car park and it didn't let us down. It sits on a site with a Mercure Hotel which has advantages and disadvantages. The car park is huge, don't feel the need to grab the first place you see, it really does carry on forever. The car park lift will then deposit you in the Mercure where you check in. You will need to remember that lift as if you forget and try to get back to the car park in one of the other Mercure lifts you will find yourself in their conference suites! Breakfast and dinner are served in the Mercure and are excellent. We found all the staff very friendly and as we were there on one of the nights that England were playing in the Euros we were able to enjoy the match on a large screen that had been set up. Whilst having access to all the Mercure facilities was wonderful it does leave the Ibis somewhat lacking. The reception area resembles a storage area. The rooms however are comfortable, the bathroom in our room looked like a pod that had been created elsewhere and dropped into the room but whilst small it was functional. The air conditioning worked well and we had two very comfortable nights.

Mercure by Accor Group is as good as always. It is definitely the most cost-effective hotel in France. It is located in the center of Rouen, with convenient transportation and life, good facilities and good service. I recommend it to everyone.

First of all: You get what you can expect. It is a classic hotel for people, that are looking for a basic stay to explore or work. The staff was very friendly. The breakfast was OK, good basic choice (have to say, I was not impressed by the scrampled eggs). There is an underground car park to be paid at the reception. It is necessary to go for it, as in the surrounding is limited parking space. For me as a business traveller it was important to have a very comfortable bed. Which was the case (4 pillows for choice). My dog could stay with me and had a window to observe the neighbourhood, while I was not there. It is a bit far to walk to the city center of Rouen. But there is a bus connection. There is a supermarket approx. 100m away, very comfortable. The rest of the surrounding is not that nice (mainly take away stops, no real restaurant), and in all fairness, for a tourist travel, I would recomment a stay closer to the city center.

Have used 2x now as a stopover from/to UK. Ticks all the boxes - good price, safe parking, really helpful staff, good breakfast (coffee could always be better!). Also like the view of the rugby pitch behind. Dog friendly also

We very much enjoyed our short stay here, our room was just right, well cleaned each day and with a good bed. The staff were lovely, we got lots of interesting tourist information from the front desk and some top notch cocktail and wine service from the bar. The hotel is well located, very near to a long stay car park and a short walk from the town centre, we didn't try the restaurant but the breakfast was a good standard and the general over all feel of the hotel is very cosy and welcoming.