Lake Kivu Serena Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Rubavu
Lake Kivu Serena Hotel
No. 1 of 4-Star Select Hotels in Western
Gisenyi Town, Rubavu, Western, Rwanda
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Highlights
Great views
Delicious breakfast
Comfy rooms
Airport drop-off available
Ideal locationShow more
Amenities
Restaurant
Outdoor swimming pool
Private beach area
Hiking
Spa
Massage room
Gym
Private parkingFree
All amenities
Property Description
With a stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, a 2-minute walk from Kivu Lake and a 1-minute drive from Gisenyi Beach. This beach hotel is 1 mi (1.6 km) from Rwanda Tourism University College and 1.5 mi (2.4 km) from Université Libre de Kigali.
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8.8/10
I had an Awesome experience at Lake Kivu Serena. It’s an experience I’ll love to try again.
All 44 reviews
Surroundings
Landmarks: Gisenyi Catholic Parish
(200m)
Landmarks: Centre Culturel de Gisenyi
(280m)
Landmarks: Vision Jeunesse Nouvelle
(280m)
Landmarks: Congo Nile Trail
(280m)
Landmarks: Serena beach
(430m)
Landmarks: Nyanja Night Club
(880m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Suite
Bedroom 1:1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric blanket
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Superior Room
1 Queen bed
Has window
Non-smoking
Balcony
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1
Family Room
2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric blanket
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Guest Reviews
8.8/10
Very Good
44 reviews
- Cleanliness8.8
- Amenities8.8
- Location8.8
- Service8.8
Average for similar properties in Rubavu

Review summary
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Service Quality: Guests consistently praise the friendly and attentive staff, noting exceptional service from check-in to check-out. Many reviewers highlight the hotel staff's ability to make them feel welcome and go the extra mile to ensure a memorable stay.(based on 1 review)
Its_Xpress
November 3, 2025
I had an Awesome experience at Lake Kivu Serena. It’s an experience I’ll love to try again.
Guest User
May 15, 2025
Was great liked it alot
RICK CH
October 6, 2025
挺好啦,就是設施有點老舊,其他還行吧,早餐好豐盛。客房服務也很好,每位服務人員都很有禮貌。他們酒店的房卡很特別,大猩猩,剛好在火山公園追蹤完山地大猩猩。
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_yt18000****
November 19, 2023
雖然在湖邊,感覺像在海邊,很熟悉,世外桃源的感覺。房間不大,時代有點兒久遠,但很乾凈整潔。有小陽台。早餐不錯,前台有一個會中文的小哥。
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M648251****
June 7, 2024
好!!!!!!!!!!
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Elizabeth O
April 6, 2025
The place is great. The bathrooms clean and hygienic. The food was great and we enjoyed viewing the beach and boat riding. I would want to come and spend a night here. I am looking forward to a perfect rest in this facility. The tranquility is heavenly
Quest51038201390
August 23, 2025
Good location, Nice Food, Clean room and excellent service. The chef is professional, with high customer services. I recommend to have experience
Arun
July 22, 2025
A lake shore property, near a small sandy beach. Amazing view of lake and boats. Selection of fruits and juice in breakfast is amazing. Rooms and toilets and furniture are dated and can be improved a lot.
Services & Amenities
Most popular amenities
Restaurant
Outdoor swimming pool
Private beach area
Hiking
Spa
Additional charge
Massage room
Gym
Private parking
Free
Airport pick-up
Additional charge
24-hour front desk
Luggage storage
Bar
Tennis court
Cafe
Airport drop-off
Additional charge
Conference room
Business center
Multi-function room
Kids' club
Childcare service
Additional charge
Wi-Fi in public areas
Restaurant
Outdoor swimming pool
Private beach area
Gym
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Outdoor swimming pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Transportation
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Front desk services
24-hour front desk
Concierge service
Safe at front desk
Luggage storage
Languages spoken
English
French
Food & drink
Cafe
Bar
Lobby bar
Room service
Convenience store/kiosk
Health & wellness
Massage room
Spa
Additional charge
Body care
Tennis court
Hiking
Gym
Activities
Private beach area
Public beach
Public areas
Garden
Cleaning services
Clothes dryer
Laundry service (on-site)
Additional charge
Facilities for children
Childcare service
Additional charge
Kids' board games/puzzles
Children's meals available
Kids' club
Business services
Postal service
Multi-function room
Conference room
Business center
Wedding service
Accessibility
Accessible rooms available
Safety & security
First aid kit
Property Policies
Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 11:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
CuisineAmerican, Asian, Continental, Full English/Irish, Gluten-free, Halal, Italian, Kosher, Vegan, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel



- Cash
Property Description
- Opened: 2016
- Number of Rooms: 44
Phone:+250-788200430+250-252541100
Email:kivu@serenahotels.com
With a stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, a 2-minute walk from Kivu Lake and a 1-minute drive from Gisenyi Beach. This beach hotel is 1 mi (1.6 km) from Rwanda Tourism University College and 1.5 mi (2.4 km) from Université Libre de Kigali.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Frequently Asked Questions
What are the check-in and check-out times at Lake Kivu Serena Hotel?
Check-in time at Lake Kivu Serena Hotel starts at 14:00, and check-out time is by 11:00.What are the check-in and check-out times at Lake Kivu Serena Hotel?
Does Lake Kivu Serena Hotel have a pool?
Yes, Lake Kivu Serena Hotel has a swimming pool for guests.Does Lake Kivu Serena Hotel have a pool?
Are pets allowed at Lake Kivu Serena Hotel?
No, pets are not allowed at Lake Kivu Serena Hotel.Are pets allowed at Lake Kivu Serena Hotel?
Does Lake Kivu Serena Hotel serve breakfast?
Yes, Lake Kivu Serena Hotel serves breakfast for guests. Breakfast options include American, Asian, Continental, Full English/Irish, Gluten-free, Halal, Italian, Kosher, Vegan, Vegetarian style. Does Lake Kivu Serena Hotel serve breakfast?
How much does it cost to stay at Lake Kivu Serena Hotel?
Room prices at Lake Kivu Serena Hotel vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.How much does it cost to stay at Lake Kivu Serena Hotel?
What’s the cancellation policy at Lake Kivu Serena Hotel?
The cancellation policy at Lake Kivu Serena Hotel depends on your room type and booking terms.What’s the cancellation policy at Lake Kivu Serena Hotel?
Does Lake Kivu Serena Hotel offer airport transfers?
Yes, Lake Kivu Serena Hotel provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.Does Lake Kivu Serena Hotel offer airport transfers?
About This Property
| Average Price From | EUR276 |
|---|---|
| Hotel Star Rating | 4 |















