Lake Kivu Serena Hotel
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Lake Kivu Serena Hotel

No. 1 of 4-Star Select Hotels in Western
Gisenyi Town, Rubavu, Western, Rwanda
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Highlights
Great views
Delicious breakfast
Comfy rooms
Airport drop-off available
Ideal location
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Amenities
Restaurant
Outdoor swimming pool
Private beach area
Hiking
Spa
Massage room
Gym
Private parkingFree
All amenities
Property Description
With a stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, a 2-minute walk from Kivu Lake and a 1-minute drive from Gisenyi Beach. This beach hotel is 1 mi (1.6 km) from Rwanda Tourism University College and 1.5 mi (2.4 km) from Université Libre de Kigali.
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8.8/10
Very Good
I had an Awesome experience at Lake Kivu Serena. It’s an experience I’ll love to try again.
All 44 reviews
Surroundings
Landmarks: Gisenyi Catholic Parish
(200m)
Landmarks: Centre Culturel de Gisenyi
(280m)
Landmarks: Vision Jeunesse Nouvelle
(280m)
Landmarks: Congo Nile Trail
(280m)
Landmarks: Serena beach
(430m)
Landmarks: Nyanja Night Club
(880m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

Suite

Bedroom 1:1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric blanket
Room Details
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Superior Room

1 Queen bed
Has window
Non-smoking
Balcony
Room Details
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1

Family Room

2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric blanket
Room Details
Check Availability

Guest Reviews

8.8/10
Very Good
44 reviews
  • Cleanliness8.8
  • Amenities8.8
  • Location8.8
  • Service8.8
Average for similar properties in Rubavu
Most Mentioned
Review summary
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Service Quality: Guests consistently praise the friendly and attentive staff, noting exceptional service from check-in to check-out. Many reviewers highlight the hotel staff's ability to make them feel welcome and go the extra mile to ensure a memorable stay.(based on 1 review)
I‍t‍s‍_‍X‍p‍r‍e‍s‍s
November 3, 2025
I had an Awesome experience at Lake Kivu Serena. It’s an experience I’ll love to try again.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 15, 2025
Was great liked it alot
R‍I‍C‍K‍ ‍C‍H
October 6, 2025
挺好啦,就是設施有點老舊,其他還行吧,早餐好豐盛。客房服務也很好,每位服務人員都很有禮貌。他們酒店的房卡很特別,大猩猩,剛好在火山公園追蹤完山地大猩猩。
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_‍y‍t‍1‍8‍0‍0‍0‍*‍*‍*‍*
November 19, 2023
雖然在湖邊,感覺像在海邊,很熟悉,世外桃源的感覺。房間不大,時代有點兒久遠,但很乾凈整潔。有小陽台。早餐不錯,前台有一個會中文的小哥。
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M‍6‍4‍8‍2‍5‍1‍*‍*‍*‍*
June 7, 2024
好!!!!!!!!!!
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E‍l‍i‍z‍a‍b‍e‍t‍h‍ ‍O
April 6, 2025
The place is great. The bathrooms clean and hygienic. The food was great and we enjoyed viewing the beach and boat riding. I would want to come and spend a night here. I am looking forward to a perfect rest in this facility. The tranquility is heavenly
Q‍u‍e‍s‍t‍5‍1‍0‍3‍8‍2‍0‍1‍3‍9‍0
August 23, 2025
Good location, Nice Food, Clean room and excellent service. The chef is professional, with high customer services. I recommend to have experience
A‍r‍u‍n
July 22, 2025
A lake shore property, near a small sandy beach. Amazing view of lake and boats. Selection of fruits and juice in breakfast is amazing. Rooms and toilets and furniture are dated and can be improved a lot.

Services & Amenities

Restaurant
Outdoor swimming pool
Private beach area
Gym
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front desk services
Languages spoken
Food & drink
Health & wellness
Activities
Public areas
Cleaning services
Facilities for children
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 11:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineAmerican, Asian, Continental, Full English/Irish, Gluten-free, Halal, Italian, Kosher, Vegan, Vegetarian
StyleBuffet
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2016
  • Number of Rooms: 44
Phone:+250-788200430+250-252541100
Email:kivu@serenahotels.com
With a stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, a 2-minute walk from Kivu Lake and a 1-minute drive from Gisenyi Beach. This beach hotel is 1 mi (1.6 km) from Rwanda Tourism University College and 1.5 mi (2.4 km) from Université Libre de Kigali.

Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.

Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

Frequently Asked Questions

What are the check-in and check-out times at Lake Kivu Serena Hotel?

Check-in time at Lake Kivu Serena Hotel starts at 14:00, and check-out time is by 11:00.

Does Lake Kivu Serena Hotel have a pool?

Yes, Lake Kivu Serena Hotel has a swimming pool for guests.

Are pets allowed at Lake Kivu Serena Hotel?

No, pets are not allowed at Lake Kivu Serena Hotel.

Does Lake Kivu Serena Hotel serve breakfast?

Yes, Lake Kivu Serena Hotel serves breakfast for guests. Breakfast options include American, Asian, Continental, Full English/Irish, Gluten-free, Halal, Italian, Kosher, Vegan, Vegetarian style.

How much does it cost to stay at Lake Kivu Serena Hotel?

Room prices at Lake Kivu Serena Hotel vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

What’s the cancellation policy at Lake Kivu Serena Hotel?

The cancellation policy at Lake Kivu Serena Hotel depends on your room type and booking terms.

Does Lake Kivu Serena Hotel offer airport transfers?

Yes, Lake Kivu Serena Hotel provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

About This Property

Average Price FromEUR276
Hotel Star Rating4