Novotel Samator Surabaya Timur

It was my birthday on the 10th January but no one wishes me. Not expecting anything but at least a warm wish for me. Nevertheless, it was a great stay here. Staff was efficient and polite. Room is clean. And room service always did a good job!

The hotel with a very good location and good environment and the hotel very clean.

Upon booking I was not aware the hotel was not in the city centre, and therefore was about 30-40 minutes away from the malls. However, what it lacks in proximity it makes up for in service and cleanliness. Room service food was very yummy, and I loved the 2000s emo songs played by the bar. I particularly enjoyed the breakfast buffet which even had a popcorn and cotton candy machine, as well as chocolate fountain for children on Sunday. Their waffles and latte from their coffee machine were amazing! Oh, but the sink in the bathroom did leak (see picture) :/

This location is in a more industrial neighbourhood with very few things around it if you’re staying here because you want to be close to the airport, there really is Here’s a tidier version of the hotel review: The hotel is a bit out of the way, so be prepared to either take a taxi deeper into the city or bring supplies back with you. There’s a bakery on the first floor, a restaurant on the second floor, and the hotel has its own kitchen and bar. The fifth-floor bar is pleasant, with live music, but unfortunately, my food experience wasn’t great. When my order arrived, it was clear the food had been microwaved, and the chicken was completely raw. Although they kindly remade the dish, I didn’t want to wait another 30 minutes. The rice was cold and dry, and the Katsu dish, with just a few spoonfuls of curry sauce, was disappointing. On the positive side, the staff were very friendly and helpful, especially when I needed to book a hospital appointment for acid reflux. Overall, it’s fine for a short business stay, but not ideal for a longer visit due to the location and food quality issues.

Massive hotel with just as many guests coming in and out. Food: Breakfast wasn’t always good. There’s limited variety. I think the Food Exchange restaurant is a tad bit too small for the size of the hotel. The new Heritage restaurant on the other hand, is amazing. The buffet dinners were spectacular every night. Amenities: The pool and pool bar are great places to hang out. But you kinda need to schedule your pool time well because there’s unofficial peak times for families with kids. Depending on your family/preferences, you might aim for those times or completely avoid the pool at that time. Room: Large and spacious. We had a great city view. I didn’t appreciate the lack of hand towels in the bathroom. Everything else was up to standard.

Hotel near to airport. About 7-8km away. Room is clean and modern looking. Breakfast is buffet style and lots of variety of food to choose from. Hotel near to shopping mall like Galaxy mall and Tunjungan plaza. 7-8km by taxi. Hotel staff are helpful. Definitely will stay here again if visiting Surabaya again.