HM Mar Blau

Fantastic value for money, friendly staff, wonderful food & great location. This is my second visit to this hotel as a solo parent & I will definitely return. Only thing that could be improved, in my opinion, was the cleaning of the rooms as this was minimal. But other than that, a great stay.

We are not normally people to complain, but this hotel was very poor considering it was supposedly a 4*. I would push at a 3*. During our 7 night stay, we had 3 room changes and numerous rude interactions with the staff at reception, particularly Sergi who was very rude and not helpful. We booked a studio and were given 2 ground floor rooms (which wasn’t the problem). But it became evident very quickly that there was a clear ant infestation as both rooms we were given on ground floor were covered with thousands of ants. The first room we were given had a broken lock on the back door which also disabled the air conditioning from working, alongside damaged bedside and kitchen cabinets. We were told the maintenance team would be there in 10 minutes to fix the door, but 3 hours later nobody had arrived. We requested a room change as we didn’t feel safe leaving the room and all our belongings in an unlockable room which was accessible from the balcony. We were moved to another ground floor studio which was mouldy and also infested with ants. We tolerated the ants outdoors as there is nothing we could do about that, but it became a problem when they started invading the room and covering all of our clothes and belongings. This is where the staff became very rude and told us that “we are on an island with ants and mosquitos so there is nothing we can do”. Whilst the ants and mosquitos did not bother us, it became a problem when they were uncontrollably entering the room from the balcony even when the doors were shut. When I went to reception, reluctantly we were given a bottle of bug spray to spray around the balcony door and inside the room which killed the ants in the room but didn’t stop them from entering. We went back to reception the next day and asked for a room off the ground floor as the ants were clearly a ground floor issue, but we were offered a third ground floor flat, and at this point we had learnt our lesson to check the room before moving in and yet again this third room was also infested with ants both on the balcony and in the room itself. We refused the room and finally got a room on the second floor and there was not an ant in sight. Not only did we not have an ant infestation, the cleaners also made more of an effort. Whilst on the ground floor, cleaners only changed the bathroom towels and didn’t make the bed or clean anything, but in our second floor room our bed was made, towels changed, room cleaned, glass on balcony wiped and even swept the floors. It looks like the more money you pay for the room the more effort the cleaners put in which is appalling. If the cleaners made more effort on the ground floor rooms, maybe the ants wouldn’t be such a problem? Throughout my stay, I spoke to multiple other people who were staying in a ground floor room and also had issues with ants. Consequently, the staff should be more approachable and understanding when dealing with these complaints as it is clearly a hotel issue. Ove

I recomendet this hotel. Good value. Great Service. Nice People! Minus for ants but service helped us.

Hotel needs investment. Bathrooms very poor- circa 1980s- poor leaking showers. Poor communication from staff when dealing with concerns. Poor safety as replacement keys just handed out without even asking a name let alone identification. Room left open after cleaner had been in. Would not recommend as management need to invest in training and infrastructure. Definitely NOT 4*

On the whole we had an enjoyable stay. The rooms are clean, however felt a little outdated. We had a few issues with our room when we checked in but these were resolved quickly. Our room had an issue with ants. They were coming into the room through a crack in the mortar by the patio doors. We had loads in the room, we reported it to reception & a cleaner visited our room with ant killer & it dealt with the issue. However, there were still ants getting in throughout the week. The cracks in the mortar need to be filled in otherwise this will just remain a problem going forward! Cupboards above the kitchenette smelt of damp & put us off using any cups, glasses etc. We also had an issue with the shower. It would be at a perfect temperature, but would then go freezing, then boiling hot. Could be dangerous for children/ elderly people. We stayed half board. Breakfast & evening meal were lovely. Different themed nights, Spanish & Mexican were our favourites! We didn’t realise that there was no soft drink included in the evening meal, and had the waitress chasing us with a receipt for the 2x cokes. It’s not all too clear, maybe worth adding a note by the soft drinks “all inclusive only” Pool area was clean. We had no issues getting sunbeds throughout the week. Entertainment team were lovely.

The overall stay was good, the places in majorca were great. There was a good variety of things to do and many restaurants and bars around. The hotel was also great with great staff and great food provided. However the main downfall of this trip was the shower and the air conditioning. The shower would be non stop going hot and cold every 15 seconds were it was to the point it was to hot to stand in or to cold to stand in. The air conditioning was good and left a breeze however it made me very ill which mildly ruined my overall stay.