Premier Inn Luton South (M1, J9)

My trip and stay here was a big disappointment unfortunately! My room had paper thin walls so I could hear everything from the rooms above me and both rooms to the side. I literally didn’t get any sleep. The mattress and pillows weren’t very comfortable- they seemed old and well used. The pillow protectors were even stained. Considering I visited in February which is winter, the quilt on the bed was a summer one- very light and we were cold and there wasn’t another one or a blanket that we could use. The toilet didn’t flush very well either. The whole place looked like it needed a big refurbishment. The only good thing was that the breakfast was really nice with lots of choice. The chef ( I think) came out and she was lovely but the rest of the staff weren’t very friendly and didn’t even acknowledge us! They were always stood outside the main entrance smoking.

The room was dirty. Corners black and with cobwebs. Plug hole full of slimy hair , clearly not been cleaned for a while. Black mould in bathroom. Made stay unpleasant. One staff member ok , practical but not helpful . Did not go out of way to welcome or help

Another filthy dump, mould infested bathroom with tired fittings and ineffective flush in WC. Mould growing well around the shower tray and silicone cut and split on tiling. Ineffective heating and the management are fully aware but do nothing about it. Rooms are freezing! I met two other guests looking for heaters.. breakfast is plastic and cold and the staff are filled with attitude and incredibly unfriendly and unhelpful. no doubt from all the complaint s. Parking is shocking, the car park private and filled with signs warning of prosecution and huge fines and entrapment. High car crime in the area, so don’t leave your car here. The entrance is mould infested with everything very tired. Entrance doors not working, no lifts anywhere? A dirty grubby nasty cold uninviting, unpleasant experience but, a usual experience of the Premier Inn group. Find somewhere else to stay. You’ll thank me. 🫡

Stayed here for its proximity to Harpenden. We have stayed at other Premier Inns but this was by far the worst in terms of the state of the rooms. The bathroom was very basic with old shower & shower curtain. No heating so very cold. The bedroom was heated by an electric radiator that was operating erratically, was very noisy & never heated the room to more than 18 degrees on one of the coldest nights of the year. We stayed 2 nights. The first breakfast was fine but the second day’s breakfast wasn’t as good. It was extremely busy & they ran out of croissants by 9am! The staff were pleasant but this property is in need of a major refurb.

It was fine for what I paid, and the location is great for access by car, but it’s disappointing by Premier Inn standards. The rooms and bathrooms are very tired, there was a hole in my bedsheet, and the curtains don’t keep much light out. There was rubbish on the stairs when we arrived one evening and it was still there the next evening. As with all Premier Inns the free wifi is hopeless even for simple web browsing.

We checked in between 9pm to 10pm on 30th Dec after a long 5 hour drive only to find that we were not given a proper family room. There was only 1 bed set up for 2 adults and a child. Our main complaints are:  Only 1 bed was set. We spoke with Jonadab at Reception who told us we had to make our own bed. We were not happy with this and asked for a proper family room that was set up for 3 people. He told us this was not possible as all family rooms were fully booked. I said to him, it is not right that we should have to set up our own bed when we booked a family room. I told him, we have a 10 year old daughter who is desperate to sleep and his response was "there is nothing I can do, this is a house keeping error, extra blankets are under the bed".  It was clear Jonadab did not care.  We then returned to our room to set up our child's bed, only to find there was no covers for the blanket. I returned to Jonadab at reception, I asked for a different room a second time, which he refused. He handed a blanket cover but made no attempt to investigate our room or help. I advised him that we would request a refund and goodwill payment as our booking has not been honoured. We paid for a family room but was left with 1 bed for 3 people. Jonadab repeatedly did not care. He told us to return in the morning to complain to a different member of staff. He assured us we would get a refund via "Guest Relations" but the reality at the time was we just wanted a comfortable sleep. Then about half later, we went to have a shower only to find 1 towel for 3 people. We returned to Jonadab at reception where he handed us only "one towel". We had to ask him for a second towel to which he sarcastically replied we can have as many towels as we like.  On checking out at 3.30am, we then spoke with a different staff member, Shobana at Reception to voice our complaint which was less than 6 hours since we checked in. She informed us there was 9 other family rooms currently avaliable. She was shocked that Jonadab made no effort to set up our extra bed or made no offer to provide an adequate room for 3 people. She explained that had she been on duty, she would have apologised, changed rooms or offered to set up our bed within 5 minutes. Shobana was very friendly and understanding and explained that Jonadab's actions and attitude does not reflect Premier inn's standards. She advised us she would let management know about our negative experience. Jonadab clearly does not care. He had every opportunity to make our stay welcome, but did literally the opposite. We've stayed at many Premier Inn's but sadly the standards dropped here with Jonadab. This person needs training... Or a change in career.