Spa Hotels in Saint-emilion

Arrived around noon, were told rooms won't be ready till 3pm, despite requesting early check-in (which is a benefit when booking via Hyatt), so we figured out we will spend some time in the spa and pool. Spa experience was a mess. Staff directed us to the changing rooms, but for some reason didn't provide the bathrobes and slippers. Had to go back to front desk to ask for some. Changing rooms didn't have hairdryers, so again had to go to reception with the wet hair and ask for one. Finally got a room key (note that the extra bed is only possible in Deluxe room). Room was spacious and had a separate bathroom and toilet, toilet walls had mould - not sure how this could be allowed in a luxury hotel. We were coming to celebrate a birthday - on such hotel provided a very generous (of course not) welcome gift of a postcard (wow!) and some unwrapped (sick!) chocolates, for which neither front desk, nor housekeeping had ingredients/allregens list available. Not that I really expected anything, but given we are in the heart of winemaking area, one would think a bottle of wine would be a nice touch, but no. We had a breakfast (again as a part of the arrangement for booking via Hyatt) on the terrace. Selection was of good quality, but pretty limited. Parking was free.