The Monterey Hotel, Sure Hotel Collection by Best Western

We booked this hotel for a short break to celebrate our wedding anniversary, it was our first trip to Jersey. There was nothing we could find fault with at the hotel, the staff were attendant without being obtrusive, the food was really good and they dealt with my gluten fre diet without problems. The 2 girls that we dealt with at reception, Faith and Katerina couldn't have been more helpful and Paul the young man that served us most evenings was lovely. We almost got an extra night here as we were caught up in a security scare at the hospital and our flight was delayed for 4 hours, whilst we were keen to get home neither of us would have minded the additional night. We will be back!

We recently stayed for a week at this hotel and had a wonderful time. We had a very comfortable Superior room which had a most welcome fridge given the hot weather. The breakfast buffet was very good with lots of choice of quality food, and we even chose to have some evening meals and drinks in the restaurant which were also very good. We found all of the staff to be extremely polite, friendly and very helpful and nothing was too much trouble. Although we didn't use the outdoor pool or the indoor leisure facilities they looked to be quite impressive. Overall we loved the hotel and we plan to visit again in the future. Highly recommended!

Excellent hotel in St. Helier! Highly recommend! We stayed 4 nights HB. Professional, friendly and helpful staff, that could not do enough for you, to make sure you had the best experience ever. Great room, comfy beds and a fan, if you needed one. The food was amazing. Great choice of continential and Full English style breakfast, along with fresh fruit and pastries. The 3-course dinner each evening was so tasty. Great variety of food and the service from waiting staff was second to none; staff are a great asset to Best Western (Thanks to them all). There is a Bus stop right outside the hotel, only 2 stops to town centre and 3 stops to the bus station (£2.35 on the bus, no matter how many stops you make. Rooms spotless and serviced daily. Faith on the Reception was so helpful assisting us with bus timetables and phoning taxi to the airport etc. Finally, it was my birthday and management/staff left a bottle of bubbly on ice in my room, with a note, wishing me a happy birthday... lovely touch. Will definitey be back! Tip= you can get a 3-day bus ticket or a one-day ticket for £9 that takes you all over the isle of Jersey, get off/on as many stops as you want; great value! We spent a few hours in St Aubins and had lunch in St Brelades on the same day, before heading back to St Helier for dinner).

My mother's wake was held here recently. The staff were absolutely fantastic and were so helpful. The sandwich buffet was lovely and had a great choice. The bar staff were running rounds from the bar to the function room. Thank you for such excellent service 👏

The staff were very friendly, the food was lovely (even if they didn't have any poached eggs one morning but the lady next to me was able to order a fried egg!), the rooms are clean and the beds very comfortable. The hotel is a good 20 minute walk from the harbour but there are buses and if you are hiring a car there is a good sized car park.

Brilliant service, food fabulous, staff amazing, room perfect, just lovely, everything about the whole hotel experience was good, and the weather was amazing, wouldn't hesitate to go there again, next time to stay longer. I can't think of anything else to say, bbnnmmbbnnmmbbnnmm