Hôtel Marielle

Everyone at hotel including ski shop was very accommodating and very nice I recommend this lovely hotel ! It’s gotta amazing spa sauna and steam room, ski hire was reasonably priced compared to others and very easy access to ski out the door directly outside the locker room.

Service at the reception is nice and friendly. Rooms are class and have an upscale touch. Breakfast area is clean and food is great! Hotel is very accessible to skiing area too!

Great location but a bad experience. Don’t stay here if you are serious about skiing - it’s very difficult to sleep in the rooms. The heating system is set to 21.5c or above and produces extremely dry conditions. A hotel technician said it’s crazy that the heat is so high but you can’t change it so just turn it off. But then it got very stuffy so we had to open the door. After an hour with the door open (and chilly -12c air coming in!) a strange extractor fan started up noisily so we had to shut the door. This continued each hour or so every night. The service in the restaurant was terrible - people had to ask multiple times for drinks before they arrived. Often we had finished our dinner before our wine came. The first wine we had was oxidised - a neighbouring table had the same trouble, with two bottles opened and rejected. The staff had no idea about wine or service. We left a day early because we needed some sleep. The hotel management had no sympathy and wouldn’t give us even a partial refund for the last night, despite the fact we were paying the full room rate. Very poor customer management. The last night we stayed in a charming hotel down the mountain for €80 - so much better!

My friend and I visited for the opening season and had a great time. The hotel was impressive, with everything we needed: a good breakfast, a nice restaurant and bar, a spa, and a well-organised kit area with lockers and heated boot storage that opened straight onto the slopes. Everything was smooth. The sauna overlooking the lower slopes was a great way to end the day. The staff were excellent, especially Jean from the concierge service, who was very helpful and even assisted us in digging out our car when we were leaving Val Thorens. As we left, the hotel gave us a box of chocolates and a 15% discount for our next booking, which was a nice touch. Overall, one of the best places I’ve stayed, and I’d definitely come back.

I came to Val Thorens for work and I’m in no way, shape or form a ski bunny, so it was nice to have a great base to stay in whilst waiting for work buddies to finish on the pistes. The hotel is really centrally situated to get out onto the snow and as a meeting point for friends. Nuxe products throughout the hotel was great as they’re a favourite of mine and I was able to stock up at the spa. I used the spa for a beauty treatment and was well taken care of. Meals at the hotel were great too, though a few more vegetarian/vegan options would have been amazing. My favourite thing about the hotel was the staff. In the restaurant, front of house, bar, spa and housekeeping team, everyone I came into contact with was polite, friendly and super helpful. Even though the hotel was clearly very busy, everyone had good energy and I felt very welcomed in a relaxed way.

Having read the earlier reviews we were a bit worried about our visit but we had a fantastic time. - Location is unbeatable especially having a child in ESF ski school. - We had a superior room which had a super king bed, and armchair that turns into a single for our 6 year old. Ample space, cleaned every day, comfy beds, bathroom with bath tub was great. Room 420 with balcony was a super spot to watch the bashers before bed. - Staff were excellent and always on hand for anything you need. - Extra unexpected touches like welcome drinks, drinking water still and sparkling available on tap, tea/coffee in the lobby, toiletries in the bathrooms. - Spq treatment was the best I’ve had in a long time especially after a week on the slopes. - Locker room is a really valuable feature, if a little smelly! - Ski shop in the hotel was super and couldn’t be more convenient. - Drinks are great, a little pricy but hey, you’re on holiday! - Food is good for a buffet, loads of choice and they also have a feature dish each evening e.g fondue, sushi, crepes etc. Our only comment is that it feels like they’re trying to be smarter than it probably needs to be after a long day skiing, pizza night or burger night, or a massive lasagne could go down a storm but maybe that’s just our personal taste. - DJ in the bar early evening and the terrace comes alive in the sunshine. Overall we were impressed as a 4 star hotel and the biggest thing for us was the ski in ski out ease, you can’t beat it, we have re-booked for next year!