Hotel Piz St. Moritz

Guests appreciate the friendly and attentive staff, comfortable beds, and modern amenities. They also praise the varied and high-quality breakfast options.

Excellent Stay. Nothing to complain about here! On the journey to the hotel my daughter had read some not so great reviews. I was prepared to be dissapointed. Everything was fantastic from smooth check-in, helpful staff. We had room 113 which was a family room. It felt like we were the first people in this room it was spotless and brand new. Bedding was new. Big double bed for our daughter, choice of pillows and very spacious room. Lovely view and 2 Bathrooms, great shower and underfloor heating in both bathrooms! Warm and cozy. Absolutely nothing to fault. Ricardos restaurant was superb and very popular, pizza the best we have eaten and pasta was lovely too! Nice Bar area with sports tv and music videos. Common areas could do with a refurb but perfectly adequate. Bus into centre right outside hotel, town 2 stops away. Co-op and Lidl 3 min walk. Beautiful bakery next door to hotel. 10 min walk to lake St. Moritz and Train Station. Do not get stung by taxi from train station its an easy walk. Centre is also 15min walk. Overall perfect stay for 2nts. We are typical 5* travellers but I would stay here again without hesitation! Great little hotel!

Small room, hard beds, uncomfortable pillows, but beyond these aspects the worst thing is the carelessness and level of customer care in this 'hotel'. I forgot my beauty case with valuable skin care products in my room and when I contacted the hotel to ask if they had found the beauty they told me to send an email. They have found and sent the beauty case to my address, at my expense, too bad there were two products missing inside, the face cream and serum. When I called back to ask why there were missing products and if they had found them, they told me it was my word against theirs and that they had shipped what they found at their own expense…too bad it wasn't quite like that, I also have the receipt for my payment of the Swiss-Italian shipment. In short, I hope those who found my creams make good use of them, I will definitely not return to this hotel and I would not recommend anyone to go there. Camera piccola, letti rigidi e cuscini scomodi, ma al di là di questi aspetti la cosa peggiore è la non curanza e il livello di customer care in questo “hotel”. Ho dimenticato il mio beauty case con dentro prodotti di skin care di valore e quando ho contattato l’hotel per chiedere se avessero trovato il beauty mi hanno detto di mandare una mail. Hanno trovato e spedito il beauty a casa mia, a mie spese, peccato che al suo interno mancassero due prodotti, la crema viso e il siero. Quando ho chiamato per chiedere come mai e se li avessero trovati mi hanno detto che era la mia parola contro la loro e che loro avevano spedito quello che avevano trovato a spese loro, peccato che non è andata proprio così dato che ho anche la ricevuta del mio pagamento della spedizione svizzera Italia. Insomma, spero che chi abbia trovato le mie creme ne faccia buon uso, sicuramente non tornerò in questo hotel e non consiglierei a nessuno di andarci.