Best Western Plus Como Park Hotel

The staff excelled in friendly, professional service. Guests enjoyed the complimentary delicious breakfast. The location is convenient for airport access and proximity to amenities.

Nice, unique hotel. Very comfortable beds. Bathroom was small. Shower had only a glass panel that covered half of it, so floor got soaking wet. Parking is terrible. Nothing close, not well-marked. Even for checking in there wasn't enough. Bad enough to make me not stay there again (especially in winter months).

We were warmly welcomed at this location and our name was even written on the white board. Our first impression was good. The exterior and the interior are beautiful and it really portrays the era of trains. We were able to easily and quickly get checked in and get to our room. (Luggage carts are available and curbside loading is just outside the main entrance; wheelchair ramps are not--they are near the ends.) Free parking is available immediately outside, but if the parking lot is full, as it was during our stay, we had to drive a full block south and park in the overflow lot and walk back. (We were given a parking tag, but I felt a little uneasy leaving my vehicle here as there is no security. (Thankfully, our car wasn't broken into during the night.)) A coffee/espresso/hot chocolate machine is available in the lobby area 24-7. (My children loved getting drinks whenever they wanted.) I'm not sure when quiet hour is, but a large group in the lobby area woke us up by their talking after 1 a.m. The front desk staff didn't do anything to move these people to their rooms. (If I were to stay at this location again, I would request a room away from the lobby.) The room was spacious enough, and very clean. The beds and pillows were comfortable. The sink is located in the bathroom, and not outside of it. The shower stall had a walk-in feature and no shower curtain and/or sliding door, just a piece of clear glass. (Since the sink is in the bathroom, my one child hung her towel over the glass for privacy while my other child used the sink/mirror.) Breakfast is served from 6-9:30 a.m. on weekends and is available in the "Train depot" in the lobby. We arrived by 9:00 a.m. and all of the hot food items (eggs and sausage ) and milk were gone. The attendant finally replenished these items, around 9:30, after we filled up on waffles and pancakes. (Dry cereal, a parfait machine, and fruit is available.) The indoor pool is just around the corner from the lobby in an open format--meaning that there are no doors, just a fence and gates on both sides. The pool is about 5' deep and has plenty of space to swim around. There is also a hot tub that was hot enough, a kiddie pool, and a sauna. (I enjoyed sweating it out in here. There is plenty of space in the sauna, too.) I liked the shower that is available in the pool area and the bathroom around the corner. A workout room is also available with numerous pieces, but we didn't use it. (We also didn't use the business center) Bottom line: we would stay here again.