Astor Garden Hotel

Everything was absolutely perfect! We shall definitely return.

Nice hotel and good breakfast, the inly problem is to many insects in the room and also the window door need to be fixed before the guest is coming to the room.

A very nice hotel with great location . Thermal pools are great , there is also an outdoor pool . The hotel is in a quite place . The rooms are good. Staff is nice . Clean and tidy , Breakfast is good with nany choices . Liked the Ball room as well. Nice.

A BAD BAD EXPERIENCE - NEVER GO BACK HERE Let's start in chronological order: you arrive at the hotel, but you need to be careful because there are many options that the GPS provides you (here I was lucky that a friend who was already staying at the hotel shared their location from the parking lot near the reception), paid parking where you need to take a parking ticket that needs to be validated at checkout to avoid charges (I don't know what to do if you want to drive around nearby places, maybe you can validate it every time you go to the reception, but I'm skeptical that it would work); the first interaction with the reception staff follows (they are a bit awkward in communicating in English, but we somehow understand each other), there is no bellboy or person to help you with your luggage as you typically see in 5-star hotels, not that I needed one (I did see someone later in the corridors, but they didn't do anything, and also another guest carrying their luggage on their own rollbox - ridiculous). After a normal wait, I finally receive the room and to my surprise, even though I paid for a sea view, I get a room on the ground floor with a view of the bar terrace and the access stairs (I mention that there are Astor Garden Villas between the hotel and the sea that block the view); I return to the reception where the staff is aggressive in their language, and they tell me that you can see the sea... I manage to convince them to come with me to the room and they show me that you can actually see a small portion of the sea if you make an effort... with frustration, I manage to persuade them to give us another room... which turns out to be on the first floor where I can see a bit more of the sea (although Astor Garden Villas are still quite visible)... I give up and accept the room that was given to me (I regret it now because later, being above the restaurant, the noise was terrible - tourists dragging metal chairs early in the morning or employees throwing dishes and cutlery as if they wanted to break them - they did this throughout the day in the restaurant or outside); Spacious room, new furniture, clean (when I received the room), after that I was constantly chasing the housekeepers to clean or change towels and replenish shampoo, toilet paper, drinking water, etc.; I asked for cleaning on the second-to-last day of stay and was told they would finish tomorrow and couldn't do it - another drawback), large bathroom with a shower cabin and a bathtub (the bathtub doesn't have a shower head) and when you shower, water splashes everywhere in the bathroom, making it very slippery; I also wish the carpet wasn't so rough when you step on it barefoot; ATTENTION!! There's a minibar in the room, but everything inside is chargeable, so maybe make a small inventory when you enter to avoid paying for things you didn't consume, the air conditioning in the room, as well as in the hotel, seems to be working with the brakes on, it doesn't cool enough, and i

Do not pay in advance the whole amount. If something happens, let’s say you got sick or something and you need to leave earlier they don’t care and money cannot be reimbursed by their policy. So it’s better to pay day by day but while checking in the staff will ask you to pay everything, so do not buy it, you have the rights to pay day by day. Also restaurant plates are dirty, hardly you can find clean glass, staff is measurable all the time, rooms are decent but you have to ask fill you shampoo or soap as they are empty and don’t care for details. Overall is overrated for 5 stars hotel. Take note before visiting this place. We had to wait after the checking time for the room because they say it is in review, while we were with 6 month baby and we had to feed him outside on the stairs.