Ecoresort Gran Azul

We started at 5 TripAdvisor stars, but then unfortunately had to count down… -0.5: First we were in their family room, that was not a nice room, and the bunk bed was lousy. Good thing is we changed the room, and the other two rooms we got instead were very nice with a good view of the beautiful but deforested Andean foothills. -1: We ordered massage (for 3 people!) and jacuzzi for 4. When we came back from our tour, the jacuzzi was cold, and it took hours to heat it - so no jacuzzi for us. Good thing is we went next day, and the jacuzzi was ok. However, there was nearly no water in the shower (by the jacuzzi), and certainly no hot water. -0.5: We went on the trip to La Carbonera as it was heavily recommended by the staff over going to Valle de Cocora. The had warned that the trip would be tough in a Willy jeep, so we decided to go by car. This was a good decision, and the car & driver were great, but the trip took nearly 3 hours on very bad roads!!!!! And staff had told us 1 hour?? That is not ok!!!!!! So we went nearly 3 hours to go for a short walk by the wax palms, and then 3 hours back. Horrible drive! If this hotel wants to sell this trip, they should tell people exactly what they get, nothing more, nothing less. In conclusion, this is a nice hotel with somewhat unprofessional staff, so room for improvement!

This is a lovely place to stay close to the city but away from the hustle and bustle. We were here in the most busy week of the year, the Salento celebrations, and were really happy not to stay in town. It’s just a 10’ walk and very doable, also after dark. Even it was very busy, Christina took the time to answer all our questions and to arrange what she could for us. Also a pickup when we went for dinner and it was raining cats and dogs. The room is comfortable with a good bed and hot shower. Only negative thing was the bed for our son. The quality of the matras was really poor because normally it’s a sofa, and he had two rough nights on it.