3-Star Hotels in Salt Lake City

We rolled into SLC rather late and we’re very pleased there were rooms at this downtown hotel. The staff was amazing, the room clean, and the bed comfy. The view of the statehouse was a nice bonus. We will definitely stay here again!

We stayed here for a national competition since this is one of the Hotels that was sanctioned by the organizers. The lack of service was just apparent from checkin all the way to everyday interaction. When we checked-in, I already felt the lack of appreciation for their guests as I never felt welcome from the get go. I was not acknowledge about being an IHG rewards member and welcomed at the Hotel. I must add though that when buying things in their marketplace, the interaction of charging our things with the front desk was fast and seamless so that is a positive. Also leading to our stay, I did have phone interaction with some of their staff for my reservation and they have been very helpful and accommodating so was surprised with my current experience here. There are no safebox to store some of your valuables and when I asked the front desk I was just told they have none in a lazy way without effort of providing alternatives or if they can help in any other way. Our first day, they locked breakfast area right at 9:30 sharp without letting the people already eating that they are closing. When we inquired with one of the staff, they replied in a kind of a rude way that ”when its close, its closed”. I could understand the policy but they would not even hear about suggestion of simply announcing that they are closing the breakfast area for last call so people could have a chance to get their last servings if needed. They also literally, close off the breakfast area while people are still eating almost like telling everyone to get out. I think this shows lack of service and professionalism with no empathy to their guests. it does look like they treat their guests as like burglars to close/lock off their breakfast area. For rooms, the area is a little bit smaller compared to some area hotels but typical of a Holiday Inn property so no complains there. Our rooms did not have issue(so far fingers crossed) but a lot of people in our group had room issues. Some have their locks not working after checkins and they have to work on fixing them and someone from our group was given a room that was still occupied. They have 2 gyms in different floors but smaller compared to other gyms from different hotels. They have a sauna and a pool so another positive. I am still checked in and staying for 5 more days so will update the review later but If not for our team choosing to stay on this Hotel I would have checked out and moved to Hilton across the street where we have a very positive experience a few years ago with the same competition.

The room was clean, check-in was easy, and the staff were kind. The room was pretty, breakfast was an excellent continental breakfast, and the staff went out of their way to help us feel welcome. They were also flexible when our flight was delayed and we had to check in late.

The bed wasn’t as comfortable as other places I have stayed, but it was ok. I liked that the air conditioner was not right next to the bed and there was a refrigerator and microwave. Also it was great to be able to get a cup of tea in the afternoon. Breakfast was great and everything was at the right temperature. The little store part was great too. I forgot a razor and was able to buy one.

The lady at the front desk helped me find the membership number for a long time. This is my second booking in a week. I used it last time. This time, she didn’t find the number and didn’t give breakfast directly. I think she should carefully check the previous order. Expected waste It is better to find the order on the computer than to find out the previous order. She is directly giving breakfast tickets to customers other than Asians. This will vary from person to person. If the front desk is a black and fat girl, it is estimated that your breakfast is gone.

The rooms are large and the facilities are new. The parking is 10 knives a day, and the highway is 1 minute away. It is very convenient. The hotel also offers free dinner from Monday to Thursday evening. Disadvantages are average for breakfast and dinner, haha

Perfectly located in downtown. Several excellent restaurant, bar, coffee, etc options in all directions. Location really does not get much better than this. The lobby bar was a fun & welcoming crowd & the bartender gave great recommendations. The fitness center is well appointed with dumbells up to 50 lbs and a cable machine + cardio equipment. The rooms are very spare & minimalist. Some people love that, others find it cold. Personally, I prefer more hard surfaces in hotels as it feels cleaner to me. They also had ample room to open two suit cases and still room for a small sofa bed-- plus a nice bathroom, big windows, and an extremely comfy bed. Not at all AC hotel's fault but Saturday night was pretty rowdy around the hotel with a very large & noisy group of cars rolling by bars letting out in the wee hours and someone screaming their head off. But, that is what happens when you stay downtown I guess. Maybe ask for a room that doesn't face the main drag? We found the parking to be less than ideal. There is a garage (pay $17/day) that is shared with an apartment building across the street. You don't have access to the elevator lobby so you either need to carry everything down stairs or down the ramp & we spent one morning wandering the garage trying to find our car since the garage access is kinda wonky. Overall a good stay and would definitely stay here again.

I stayed here for a conference across the street at the Salt Lake Hardware Building. It’s a very convenient location and you can access downtown easily by foot or by free light rail. The staff were all warm and friendly and made me feel very welcome during my stay. The rooms are very large and have all the standard amenities. Breakfast is included and it consisted of both hot and cold options. Thank you for the great hospitality! I hope to stay there again in the near future.

Amazing Service, Bryan at the front desk was the best. Putting guest first. Clean classy place with a reasonable rate. Thank you! Rooms are fresh, breakfast staff sweet, food tasty, parking free. We had just left a rough hotel with false reviews. Was able to book here where we could relax in clean large. I didn’t find anything to knock them on. I can’t say enough about the staff. Wish everywhere people treated you like this

The hotel is opposite the Utah Jazz home, but it is about 10 minutes from the main city commercial center. It will take 10 minutes from Temple Square. Hotel health is not bad, that is, the room does not have toothbrushes and slippers, call to the front desk, said no slippers, sent a toothbrush and toothpaste. In addition, the door of the bathroom was broken. I called the customer service and waited for half an hour. I called a room attendant at the back door and came in to help me open it. Overall good, health is OK.