Ascott Waterplace Surabaya
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1 night
1 room, 2 adults, 0 children
All properties in Sambikerep
Ascott Waterplace Surabaya
No. 3 of Premium Hotels in Surabaya
Tower D1, Jl. Pakuwon Indah Lontar Tim. No.KAV. 3 5, Lontar, 60126 Sambikerep, Surabaya, East Java, Indonesia
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We Price Match
Last booked 4 hrs ago
Highlights
Free parking
Great views
Delicious breakfast
Lots to do
Ideal locationShow more
Amenities
Restaurant
Golf course
Outdoor swimming pool
Executive lounge
Gym
Public parkingFree
Priority airport pick-up
Car rentals
All amenities
Property Description
Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This 4.5-star aparthotel is 5 mi (8.1 km) from Surabaya Town Square and 7.5 mi (12 km) from Royal Plaza Surabaya.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
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9.4/10
Great location near the mall, comfortable, and reasonably priced. Thanks!
All 98 reviews
Surroundings
Airport: Juanda International Airport
(23.6 km)
Train: Tandes
(6.0 km)
Train: Stasiun Kandangan
(8.8 km)
Landmarks: Surabaya Convention Center (SCC)
(<100m)
Landmarks: Amazone - PTC Surabaya
(160m)
Landmarks: Timezone Pakuwon Supermall 1st Floor
(270m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
Host
8
One Bedroom Penthouse
1 King bed
112m² | Floor: 33
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
12
Two Bedroom Executive Apartment
1 Queen bed and 1 King bed
100m² | Floor: 1-33
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
11
One Bedroom Deluxe Apartment
1 King bed
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
9
One Bedroom Executive Apartment
1 King bed
53m² | Floor: 1-33
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
17
Two Bedroom Deluxe Apartment
2 Single bed and 1 King bed
90m² | Floor: 1-17
Has window
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
18
Three Bedroom Executive Apartment
2 Single bed and 1 Queen bed and 1 King bed
113m² | Floor: 1-17
Has window
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
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Guest Reviews
9.4/10
Amazing
98 reviews
This property hasn't received any negative reviews.
- Cleanliness9.3
- Amenities9.1
- Location9.6
- Service9.3
Average for similar properties in Sambikerep
Review summary
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Room Quality: The rooms are consistently praised for being spacious, clean, and well-equipped, with amenities including kitchens and living areas. Some guests appreciate the expansive views from higher floors, adding to the comfort of the stay.(based on 33 reviews)
Guest User
October 23, 2025
The room is big and clean. Counter service is good and friendly. Near Pakuwon mall which is one of the biggest in Surubaya and save time travelling to other malls.
Anonymous User
July 11, 2025
Room spacious and clean, Staff were friendly and helpful, security is good 👍🏻, location near to mall, eatery and easy access.
Anonymous User
July 30, 2025
Lokasi dekat mall dan tempat yg nyaman dg harga masuk akal..tks
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Guest User
June 9, 2025
Our trip to Bromo and Ijen started from Surabaya. Ascott has a great location just beside the Pakuwan Mall, and the people are super friendly during check in and out, and during our stay, they were very helpful to provide anything we need.
The service apartment is spacious and clean. Thanks for a wonderful stay.
pb hunter
September 24, 2025
Very nice hotel with full amenities, clean and comfortable apartment style rooms. And another thing is that hope that hotel can provide salt and pepper inside the kitchen for some additional condiments.
Other than that, everythings perfect.
Daleisisalamuyingzheng
September 18, 2025
房間的面積挺大的，且樓層較高，視野開闊。設備也比較完善。唯一就是布草略微有些陳舊。服務態度也很好，整體體驗很不錯。但是打掃衞生的過程有些不合理，先清理廁所馬桶，且沒有戴手套，再拿毛巾、被子，有些不適。
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Huangpujiangzaitaomoyuguai
September 3, 2025
非常好，服務人員非常好，設施非常好，地理位置非常好，旁邊就是商場&海底撈，非常非常非常優秀的雅詩閣，家一樣的感覺
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Guest User
September 10, 2025
Pretty nice apartment set up , very convenience. It’s located across one of the biggest mall in Surabaya , can’t complaint.
One of the downside is they don’t offer slippers, the bathrooms have strong sewage smell , other than that it’s very nice.
Services & Amenities
Most popular amenities
Restaurant
Golf course
Off-site
Outdoor swimming pool
Executive lounge
Gym
Public parking
Free
Priority airport pick-up
Additional charge
Car rentals
Bar
Nightclub
Taxi booking service
Airport shuttle drop-off
Additional charge
Station pick-up service
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Secretarial services
Children's pool
Playground
Water park
Additional charge
Water slide
Kids' club
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Free
Restaurant
Outdoor swimming pool
Gym
Bar
Conference room
Multi-function room
Playground
Water park
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Limited parking spaces Reservation needed.
Public parking
Free
Transportation
Taxi booking service
Car rentals
Station drop-off service
Additional charge
Priority airport pick-up
Additional charge
Airport shuttle pick-up
Additional charge
Airport shuttle drop-off
Additional charge
Station pick-up service
Additional charge
Front desk services
24-hour front desk
Concierge service
Safe at front desk
Luggage storage
Free
Wake-up call
Languages spoken
English
Indonesian
Food & drink
Bar
Room service
Health & wellness
Golf course
Off-site
Hair and beauty salon
Gym
Beauty and makeup
Activities
Nightclub
Water slide
Water park
Additional charge
Beach towels
Public areas
Shopping mall
Executive lounge
Water purifier
Elevator
Smoking area
Cleaning services
Clothes dryer
Clothes steamer
Dry cleaning
Additional charge
Ironing service
Laundry service (on-site)
Facilities for children
Playground
Kids' club
Children's pool
Business services
Multi-function room
Secretarial services
Multimedia display system
Coworking spaces
Conference room
Additional charge
Business center
Postal service
Fax/copying service
Safety & security
CCTV in public areas
First aid room
First aid kit
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 5 years old and under | Extra crib: Free |
Children 6 years old and over | IDR 588,235 (approx. SAR 132.07) per person per night |
Breakfast
CuisineWestern
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–12 years old | IDR 88,235 (approx. SAR 19.82) per person |
Children 13–17 years old | IDR 176,471 (approx. SAR 39.63) per person |
Adult | Buffet:IDR 176,471 (approx. SAR 39.63) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 500,000 (approx. SAR 112.26) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property host
Ascott
About this property
Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This 4.5-star aparthotel is 5 mi (8.1 km) from Surabaya Town Square and 7.5 mi (12 km) from Royal Plaza Surabaya.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Show Full Description
Frequently Asked Questions
What are the check-in and check-out times at Ascott Waterplace Surabaya?
Check-in time at Ascott Waterplace Surabaya starts at 14:00, and check-out time is by 12:00.What are the check-in and check-out times at Ascott Waterplace Surabaya?
Does Ascott Waterplace Surabaya have a pool?
Yes, Ascott Waterplace Surabaya has a swimming pool for guests.Does Ascott Waterplace Surabaya have a pool?
Are pets allowed at Ascott Waterplace Surabaya?
No, pets are not allowed at Ascott Waterplace Surabaya.Are pets allowed at Ascott Waterplace Surabaya?
Does Ascott Waterplace Surabaya serve breakfast?
Yes, Ascott Waterplace Surabaya serves breakfast for guests. Breakfast options include Western style. Does Ascott Waterplace Surabaya serve breakfast?
How much does it cost to stay at Ascott Waterplace Surabaya?
Room prices at Ascott Waterplace Surabaya vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.How much does it cost to stay at Ascott Waterplace Surabaya?
How to get to Ascott Waterplace Surabaya from the nearest airport?
The nearest airport is Juanda International Airport, located about 43 mins from hotel by car (23.6 km) away.How to get to Ascott Waterplace Surabaya from the nearest airport?
What’s the cancellation policy at Ascott Waterplace Surabaya?
The cancellation policy at Ascott Waterplace Surabaya depends on your room type and booking terms.What’s the cancellation policy at Ascott Waterplace Surabaya?
Does Ascott Waterplace Surabaya offer airport transfers?
Yes, Ascott Waterplace Surabaya provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.Does Ascott Waterplace Surabaya offer airport transfers?
About This Property
| Nearest Airport | Surabaya Airport |
|---|---|
| Distance to Airport | 29.07KM |
| Nearest Train Station | Tandes |
| Distance to Train Station | 5.98KM |
| Average Price From | SAR731 |
| Hotel Star Rating | 5 |