CGH Résidence Boutique les Chalets de Laÿssia

We have just returned from our family skiing trip in Samoens. We have been coming for many years since 2005 and have stopped in many hotels and apartments with our children over the years and have always felt safe. Our children are now young adults so we needed somewhere bigger with more amenities so we chose Chalet de Layssia. While we were there my children had money stolen from their bedrooms 460 euros in cash. On two occasions somebody had been in the apartment and left towels on the sofa in the lounge which we had not asked for. My son was the first to alert us he had money stolen from a draw in his bedroom and them my daughter checked hers and found she had cash missing. There was no sign of a physical break in and all doors were locked. We reported this to the manager he didn’t seem concerned but did give us the number for the Gendarmerie in Samoens but there was no answer so we phoned 112 the emergency number. The manager did help with the translation and the guards came to visit us in our apartment took details and then made an appointment for us to see them 2 days later in Taninges the next town along. Whilst there we found out other residents had cash stolen from their apartments but the manager failed to tell them what had happened to us. This residence has little security apart from key pads for each block of apartments. There are no cctv cameras in the hallways, stairwell or lifts and no safety deposit boxes in the apartments or at reception. Our main concern is this could happen to other families. We received no indication that this was of any concern to the manager or that anything might be done to prevent it happening again. We emailed the company we had booked with Sunweb who did acknowledge our concerns and have said they will investigate further. I also emailed CGH but sadly they have not replied to my complaint or concerns. Please if you choose to stay here be extremely aware of your surroundings and be suspicious of anything that seems out of the ordinary. Luckily we had a car so was able to drive to the next town for my children to give statements, this was no easy task due to translation problems but with the help of one of the beauty therapists from the establishment it went smoothly as it could. Other residents came with us to give their statements. Just a note in France you have to physically turn up at he Gendarmerie to report a crime! The reason we have only given 2 stars is for the robbery not feeling safe in the home we chose for our weeks holiday plus the disregard shown by the manager with little empathy. The accommodation was more basic than we expected but did have good amenities and was in a great spot in Samoens. Unfortunately this incident spoilt our ski holiday and even the thought of returning to Samoens our special little village in the alps has been seriously ruined.