JW Marriott San Antonio Hill Country Resort & Spa

it's a great place, to relax and enjoy the view from the balcony. Very comfortable place. the food was good, good option for diner! I don't like was, the Hotel was not responsibility, the item I forgot , which I leaf the Hotel 10.30 am and I get home 2.30 pm , I called to said I forgot an blue shirt ( Blue shirt was there) and one hour later , I called back again and I said I forgot an Polo White shirt , and told me is nothing there ,(only was there the blue shirt short sleeve) I know 100 % I leaf there in the Closet . and for me was weird because the room was clean yet I understand is my responsibility, is my foul, for not make sure, I have all my Items . But overall was a great place , me and my son we got an wonderful time,, for sure we come back again. Thank you

We enjoyed delicious breakfast, lunch, and dinner options, from the brick oven pizza to the incredible omelet station at Cibolo Moon. No matter the time or how busy the hotel was, we never waited longer than 15 minutes for a table and every single staff member we interacted with was personable, professional, and seemed genuinely happy we were there. Our room was comfortable and incredibly clean. Whether we spent time relaxing in the room or out on the beautiful grounds, we were never disappointed. In fact, what luck - we visited during their Backyard BBQ, when several inflatable toys spread out on the lawn for the kids, great live music artists played toe-tappers that got everyone singing along, and served delicious BBQ as yet another dining option at a hotel swimming in them. Speaking of swimming, those cabanas are worth the price and emotional spiraling. We took our time getting out to the pool on Saturday and learned our lesson, miraculously finding a single pool chair for our family of 4’s things. Not that we spent any real time at the chair… the lazy river held our attention for several hours, with a little help from the delicious Pina coladas served river-side. Funnily enough, we live 15 minutes away from the hotel and came for a little family staycation, but this was the best experience we’ve had in a plethora of travels. We’ll keep an eye out for the calendar and be back for some incredible lemon scones & fun! Thank you, JW Marriot Hill Country and staff!!

We went on a very busy day. However, there was absolutely no parking. We were forced to use valet. Upon arrival we checked our bags so we could use the pool. When we got our room, the bellhop brought up our bags and we immediately noticed that a cell phone was missing from our bags. We called security, we filed a report online for their suggestion, we also called the bell service, and spoke with the front desk. Since I felt like there was nothing further I could do from my room I went down myself. We just arrived and I was trekking all over the hotel. I finally went downstairs and talked to the valet, just in case the phone fell out in the car, and as I was talking to the bell service, one of the bellhops that brought us the luggage remembered that he heard something fall in the closet. He said it sounded like a cell phone! So he and another gentleman went to go look in the closet for the cell phone. They came back and said they couldn’t find it. I went to the front desk to discuss it with them and they had the phone there. The place was incredibly expensive, that’s to be expected. However, paying $11 for a tiny dipping dots cup. That was also eight dollars from a vending machine inside seemed astronomical. Furthermore, we felt the lazy river could be much cleaner. At the end of the evening, I was surprised that they weren’t using nets to collect the incredible amount of leaves and debris that were floating in the lazy river both Friday and Saturday when we used it.

The resort itself was very nice — clean, well-maintained, and overall a good experience. However, the valet parking service was a major disappointment and really affected the overall impression of my stay. It took nearly an hour just to get my vehicle back. When the valet finally brought it around, I watched in disbelief as he drove directly toward one of the black rubber valet poles that are supposed to help guide traffic. Instead of stopping or carefully avoiding it, he rolled down his window and started yelling for help to move it. Despite clearly seeing it was about to rub against my vehicle, no one assisted — everyone seemed too busy — and he continued to drive forward anyway. I was watching from a distance, trying to get his attention to stop, but he just went straight through, scraping the side of my truck and running over the base with both the front and back tires. Fortunately, my truck is white, so the rubber didn’t leave visible scratches. But if it had been a black vehicle, it could’ve caused noticeable damage. This level of carelessness is unacceptable, especially after paying a $90 valet fee. The resort deserves credit for its quality, but the valet experience needs serious improvement.

The rooms are spacious and clean , the restaurants and easy to get to , the good area is immaculate. Family friendly with lots of activities for the whole family.

Recommend for Families The food is pricy but worth it. The pizza is a must to get. Bring your own pillow. Be prepared for noise and kids everywhere. Very family friendly hotel but still some good areas for adults to mingle. The water slides/pool areas are very nice and clean. All of the staff is super friendly. Go early if you don’t want to fight over a tube for rides.