JW Marriott San Antonio Hill Country Resort & Spa

The hotel looked very nice, but we wouldn’t stay here again. The person who checked us in did a poor job at communicating to us how all the charge and services worked so it was very confusing for us. Also, we noticed that if you visit the hotel during non peak days or off season, you don’t get the same treatment. It’s like you get special treatment and perks if you’re there during the weekend/on season, but if you’re there on weekdays or off season, you don’t get all those same perks. We gave 3 stars because of the way the hotel looked and because the bar tender we met was very nice. Other than that, I would give 2 stars on the experience, the dining, etc.

Family fun packed resort The hotel experience was phenomenal. This resort will be our go to for family fun. The activities the hotel had made it even more remarkable as our kids enjoyed all the activities they attended. The restaurant selection was also extraordinary and made the stay eveb better because we didn't have to leave. They also have a store and a Starbucks on site.

The staff was excellent and willing to make you feel comfortable and if it’s necessary to adjust your room

Family girl’s trip!! Everything was amazing! The food was great and the people were amazing. Kudos to the4 Pizza guys making pizza. They were slammed Saturday. They were so calm and polite to each other getting all the orders out! They were really fast! All the waiters out by the pools were so friendly and the food came out quick.

it's a great place, to relax and enjoy the view from the balcony. Very comfortable place. the food was good, good option for diner! I don't like was, the Hotel was not responsibility, the item I forgot , which I leaf the Hotel 10.30 am and I get home 2.30 pm , I called to said I forgot an blue shirt ( Blue shirt was there) and one hour later , I called back again and I said I forgot an Polo White shirt , and told me is nothing there ,(only was there the blue shirt short sleeve) I know 100 % I leaf there in the Closet . and for me was weird because the room was clean yet I understand is my responsibility, is my foul, for not make sure, I have all my Items . But overall was a great place , me and my son we got an wonderful time,, for sure we come back again. Thank you

We enjoyed delicious breakfast, lunch, and dinner options, from the brick oven pizza to the incredible omelet station at Cibolo Moon. No matter the time or how busy the hotel was, we never waited longer than 15 minutes for a table and every single staff member we interacted with was personable, professional, and seemed genuinely happy we were there. Our room was comfortable and incredibly clean. Whether we spent time relaxing in the room or out on the beautiful grounds, we were never disappointed. In fact, what luck - we visited during their Backyard BBQ, when several inflatable toys spread out on the lawn for the kids, great live music artists played toe-tappers that got everyone singing along, and served delicious BBQ as yet another dining option at a hotel swimming in them. Speaking of swimming, those cabanas are worth the price and emotional spiraling. We took our time getting out to the pool on Saturday and learned our lesson, miraculously finding a single pool chair for our family of 4’s things. Not that we spent any real time at the chair… the lazy river held our attention for several hours, with a little help from the delicious Pina coladas served river-side. Funnily enough, we live 15 minutes away from the hotel and came for a little family staycation, but this was the best experience we’ve had in a plethora of travels. We’ll keep an eye out for the calendar and be back for some incredible lemon scones & fun! Thank you, JW Marriot Hill Country and staff!!