Best San Carlos City Hotels

We had a wonderful time in this hotel! The staff did a good job in making our stay as fun as possible. The room, facilities, food and of course, the staff are commendable. Going back for sure. 👍🤩

Good -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals). Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here. Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.

It has a beautiful pool area that could do with more shaded areas and table service , no room service between 10 pm and 7 was disappointing and our room wasn’t serviced the whole 3 nights we asked for clean towels on second night staff were lovely but the restaurant has a very limited selection as too breakfast options are poor !

2nd time staying in Monarch. Still a very nice stay. The room still needs a bit of maintenance, I did see a hole just beside the socket in the bathroom. Other than that, the service is still great. The breakfast during our first time had better selections but maybe that's because it was a weekend compared to our weekday stay. The pool and courtyard is a nice.

Good for family bonding specially if you want to held a party. Room was clean and spacious.