Kartagus Hotel

They said this was awesome trip in Latin America . Beaches , volcanic places

I recently reviewed this hotel via another forum for which I used to book a reservation and they replied back that in the 5 years in business and thousands of customers served, they've never received a negative comment with a hatred intent - nothing can be further from the truth as ownership should be focusing on areas of improvements so as to provided quality service to keeps customers satisfied and avoid sad words. To summarize my experience, the WIFI connectivity is terrible everywhere that I could not work on my laptop so I had to use my personal cellphone data in order to connect to the internet. The hot water was another issue as it is sporadic, and sometimes there was none especially when taking a shower. The family room, which I was giving with three beds, even though I had booked a single room when I checked in, was another blunder on their end but it was not cleaned everyday, the towels were not changed daily nor were my bed sheets ever changed during my three day stay. Breakfast is small in quantity and options are limited to what you can eat. Not sure if ownership thinks this is acceptable but running an establishment to accommodate people under these conditions, based on my experience, lacks even the basic standards of any hotel. I stayed at another hotel afterwards and more than made up for these inconveniences as this place which lacks decent amenities and ownership behavior is a total joke, even more so after responding to my review elsewhere but this is the type of behavior you would get to expect when deciding to stay here.