Guest User
February 8, 2025
I took my children and the elderly out for a family trip and chose the All Seasons because I think it is a national chain and I have always had a very good impression of it, including hygiene, facilities, and especially service. I booked two rooms, and the hotel service clearly stated that parking is free. When we left the hotel the next day, I specifically asked the front desk about the parking fee. The front desk asked me to fill in the license plate number and said that I could just leave. I had already paid the parking fee, but when I left the parking lot, the fee was automatically deducted from me. I called the hotel to communicate, and they said that there was no way, the parking lot was a third party, and they couldn't get it back. But I would like to ask, I have already filled in the license plate number at the hotel front desk, and the front desk clearly told me that I had paid the parking fee, but they still deducted my fee. Is this due to my personal error in operation? Why should I bear this loss personally with just an apology and no way to get it back? I have also encountered failed reductions and exemptions in other hotels, and after feedback, they compensated me without saying anything. So is this the attitude of All Seasons in dealing with problems? I am really disappointed.
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