Cala San Miguel Ibiza Resort, Curio Collection by Hilton

We never write reviews, but I feel compelled to share our experience to help others avoid the same disappointment we faced. We booked Cala San Miguel Ibiza Resort expecting a 5-star experience, especially since it was our honeymoon. Unfortunately, it fell short in nearly every way. To start with, the staff were consistently rude and unhelpful. Communication was a major issue – despite the resort advertising English-speaking staff, we struggled to get basic information across. When we asked for help or clarification, we were often met with blank stares or shrugged shoulders. The website claims there are 5 restaurants on site. In reality, only 2 were open. Both were overpriced and underwhelming. We had paid extra for "Club Member" access, which supposedly includes priority booking for activities. Yet, when we tried to sign up for three different ones, we were told each time they were fully booked – without any attempt to accommodate or offer alternatives. Despite notifying the hotel in advance that it was our honeymoon, there was no acknowledgment whatsoever. Not even a simple greeting or note – nothing. We also spoke to a family group there for a wedding who had experienced the exact same issues: poor service, misleading advertising, and a general lack of organization. To make matters worse, the resort has two separate reception areas, which caused confusion during our transfer. We were dropped at the wrong one and, again, the staff offered no assistance in helping us figure it out. In short, this is not a 5-star resort by any stretch of the imagination. It’s disorganized, overrated, and lacking even the most basic hospitality. We left feeling frustrated and disappointed – certainly not how anyone wants to remember their honeymoon. Save your money and avoid this place.

Beautiful hotel with very nice staff. Nice perk was the activities were included and we did a lovely sunset paddleboard which was stunning. Restaurants inside and outside the hotel were very nice too. We had a lovely time.

Gorgeous hotel. We were looking for a luxurious girls holiday retreat and this was perfect . Beautiful rooms. Highly recommend.

Amazing hotel! The staff are spectacular and very accommodating. A special thank you Marcelo, a great gentleman at the bar who made by far one of the best Pisco Sour I’ve ever tried. The rooms of the hotel and pools are fancy. I recommend this hotel 5/5.

During our stay at this amazing hilton hotel, one of the absolute highlights was the exceptional service we received from Álvaro at the pool bar. From the very first day, he stood out with his professionalism, friendliness, and attention to detail. Whether we were ordering a quick drink or relaxing by the pool with cocktails, Álvaro always made sure we were taken care of with a smile. His energy and dedication were unmatched, and compared to other staff members (who were also great), Álvaro truly went above and beyond every single time. Thanks to him, our experience felt even more special and memorable. If you visit this hotel, make sure to stop by the pool bar, you’ll be lucky if Álvaro is there to serve you! Thank you, Álvaro, for making our stay unforgettable! We'll be back!!