Hacienda Na Xamena, Ibiza

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My fiancé and I stayed for 1 week with our 3 month old daughter in a Hammam Suite. We had a lovely relaxing break, but noticed some need for improvement to warrant the price. Staff: Fantastic, cannot fault any of them but special shout out to Carlos who worked at the pool, bar and restaurant, he was brilliant, friendly and seemed to never stop working - I think the hotel definitely could do to employ a few more staff. View/Location : Outstanding, hands down one of the best balcony views we’ve experienced and we have stayed all over the world. The hotel is located in a very secluded quiet area, so if you’ve come for peace and quiet this is definitely the place. The only downside of this is accessibility - we fully appreciate this is a cliff side resort, however getting a child’s buggy around the hotel, or if you had a wheelchair, or were elderly (for example), is very difficult, the design of stairs and the pool area make it quite dangerous in some places. You absolutely need to rent a car if you plan on going anywhere. Food/Restaurants: We rate the food here highly, although we only ate in the restaurant one night. Breakfast is lovely. The lunch time menu was delicious - probably the best club sandwich we’ve ever eaten so ordered it every day! The croquettes were also fantastic. Nice cocktails however the price is extortionate - 19 euros for a cocktail and 12.50 for a pint of beer is overpriced anywhere in the world. 7.50 for a bottle of water. We chose to eat out at Salvia, La Luna N’ell Orto, and Rebrots, all of them were excellent but I would recommend anyone to eat at Salvia, one of the best meals we’ve had in a very long time. Amenities: Can’t comment on the spa as we couldn’t really use it with a new baby, however the pools were great, again the design made things a bit difficult but otherwise no complaints. The gym is functional but small - no music and water is rarely replaced in there so I would recommend the staff take note on that one. Pool table, games room, indoor pool, all really good. There are a few activities such as a hike & cocktail making classes that the hotel put on, but they are all chargeable. We think this is a mistake from the hotel to charge for these and should just be available for guests. Room: We found our Hammam Suite room to be lovely and light, excellent view, good AC, most of the amenities you would need. It does definitely need some updating, (as does most of the hotel), but it was pleasant. There is no full length mirror, no decent sized cups, we had no hot water in the bath for a few days. It’s worth noting the hotel was more than happy to fix/organise things we needed in the room and did it quickly. Overall this hotel has a lot of positives, it’s a beautiful cliffside oasis with an incredible view and fantastic staff, it is, however, far too expensive and requires a decent amount of updating/investment from the owners to be worth what it costs.

The hotel is beautiful and its location is like a dream. All the staff are lovely, but I’d specially highlight the proffesionalism of Anne ( reception) and her constant smile. The absolutely highlight : “ The suspended cascades”, an unforgettable experience. If I had to mention one small downside , the Ibiza Healing Energy massage was too gentle for my taste.

Good morning dear readers, my name is Walter Russo, I booked a stay in an imperial suite with my family from 1 to 7 August 2024 at the property in question. I'll start by saying that the view of this place is worth a lot, but that's all it is! Upon arrival I was offered a miserable bottle of sparkling wine for around €10 and it was the only thing that was offered for the entire period of the stay, in 5 star hotels that charge it works that every a fruit basket is left in the room every day and that's the minimum! The house keeping service is completely inadequate, the rooms are superficially tidied up leaving empty bottles and things around in addition to the ants wandering around in the room. The rooms are only managed in the morning, nothing in the evening! This isn't how it works in 5-star hotels around the world! In this hotel, anyone who books an imperial suite is not entitled to breakfast included in the price!!! This morning I was going to have breakfast for the first time and to my great amazement the young lady showed me this fantastic and surprising solution, it costs €35 per person! It was worth it! A meager table with some cold cuts and some yogurt, with two jugs of water and a fruit juice respectively were welcome! Everything else had to be paid separately. I greet you and wish everyone happy holidays!

A fantastic hotel, clean and well kept. The views are just amazing and staff incredibly helpful. The views are among the best I have seen and the hotel benefits from two good restaurants- one for breakfast and lunch and a separate one for dinner where you can enjoy the sunset. I fully recommend and will be back soon.