Guest User
October 6, 2024
We had a terrible experience at this hotel, and I would not recommend it to anyone! Upon checkout, we were suddenly charged €460 for something from the minibar, specifically a bottle of vodka that the hotel claimed was missing. This is absurd, as there was no vodka in the minibar when we arrived! Fortunately, we had proof in the form of photos and videos showing how we received the room and how we left it. The footage clearly shows that there was no vodka on the table when we arrived, and we did not use anything from the minibar during our stay. Despite sending this evidence to the hotel, they continue to insist that we used the vodka, which is absolutely not true. It seems that the hotel assumes customers will simply pay because they think everyone who stays there is super rich and won’t argue if they’re wrongly charged. This is outright fraud and truly shameful for a hotel that calls itself the "best hotel in Ibiza." Avoid this place if you don’t want to be hundreds of euros out of pocket for things you didn’t use!