Guest User
November 5, 2023
It happened to me that I made a reservation at Santorini Villas del Mar, which in theory are luxury rooms, but since it is low season they were on sale, but when I checked in, they gave me a room in another Santorini Casablanca hotel in the same resort that cost a lot less at the original price than what I had paid and they told me it was the same; Although it was clearly not similar, when I told them that my reservation was for villas del mar they told me "if you want, when you finish your stay, make your claim" I asked for the claims book and they did not want to give it to me, "they told me if you want, put your claim on a blank sheet of paper "they charged me 70 dollars more for an ocean view" their ocean view was a 1x1.5 m window in the corner of the room. I would say that the cost/service ratio is not worth it, I paid almost more than double because I thought it was a luxury room with an ocean view and it turned out to be on the corner of a 6-story building. I would say that you check the specific conditions of the room carefully before making the payment if you want to go there. If not, It will bring great surprises.
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