Oceana Santa Monica, LXR Hotels & Resorts

The hotel's exceptional rooms, beautiful location near the beach, and friendly staff provide a relaxing atmosphere. Guests praise the spacious, clean rooms and appreciate the delicious breakfast options.

I had a rough start to my morning—a scheduled Uber to LAX locked me out for being 8 minutes late, leaving me stranded, stressed, and running behind. But the moment Lenny Perlmutter stepped in, everything shifted. He didn’t just help; he rescued the moment. With empathy, warmth, and a level of calm that should be studied and bottled, Lenny made me feel safe, seen, and taken care of. He offered comfort like a friend, professionalism like a five-star concierge, and even handed me a new tote bag—which made me realize this stinker of an uber driver was a blessing because I got to meet Lenny. It’s rare to find someone who not only does their job well, but elevates it into an art form. Lenny turned a chaotic travel morning into a moment of humanity and kindness that I’ll remember long after checkout. People like Lenny are the brand. He embodies everything hospitality should be. Please, give this man a raise—or at the very least, a title that includes the words “legendary” or “irreplaceable.” With gratitude, Bethany - a grateful guest who won’t forget Lenny