Top 5-Star Hotels in Santiago

This was a superior experience and one that reminds me of a time when hotel management was something hotels took pride in. From the very first moment, this was a stay of pure comfort. - Check in and out was quick and informative - The rooms were of a very high standard, clean and with superior comfort. There was a huge comfortable bed as well as a lounger and space for an office desk with chair. The desk had multi-jurisdictional plugs which is such a great offering for guests. I do not understand why all hotels do not offer this. There were four complimentary bottles which were always replaced. The lighting was just right. - Bathroom was luxurious with separate shower and bathtub, with the toilet in a separate space. Shower gels and shampoos provided along with lotion. And many towels of high quality. - Breakfast was excellent with a selection of everything anyone would require included fruit, breads, meats, live egg station and more. - Staff: The staff from the breakfast area to the concierge and reception were all excellent. They were helpful and always smiling. Special appreciation to the waiters in the breakfast area who were very helpful and engaged in conversation in English - which was great for me. They would constantly check to see if I was okay. I was very impressed with my stay and will definitely stay here again. Well done to the hotel management team and staff. Spectacular!

New facilities, swimming pool scenery is good, hotel location is convenient, highly recommended. The only flaw: the room is small

The room is not big and parking is difficult in the old town. The breakfast service is quite good, it's a la carte menu

We were here for 3 nights during New Years this year. Exceptional Hotel. Location: Las Condes which is a very affluent neighborhood in entire Chile. Very close to a shopping mall with lots of restaurants. It is very safe around here. Hotel: it is very unique and exceptional compared to Marriotts. It feels like a JW Marriott and probably one of the best Marriott hotels in the world. The grounds are huge with a couple of restaurants with excellent food.. the breakfast buffet is comprehensive while the Latin Grill is a fine dining experience. Rooms: We were upgraded to a corner suite with sweeping views of the Andes mountains. Both the bedroom and the lounge were huge. The bathroom was exceptional. Services: impeccable . The staff very polite and friendly. We had a great time and will highly recommend this hotel. Would stay here in a heartbeat.

I like this hotel very much. It is located next to the Presidential Palace and the Plaza de Armas in the center of the city. The price is not expensive and it is convenient for travel. The hotel has a long history, but it has complete facilities and has been renovated. Although it is not big, it is warm and popular. Breakfast was also good.

In the upscale community, there are many good restaurants around, and there is a Chinese restaurant with street foods on the opposite side of the hotel. There are six recommended dishes, each of which is very good. Order a bottle of Chilean eighteen arhats, the price is similar to the supermarket. The design and decoration of the hotel is very artistic, and the first floor has sculptures and paintings for sale. The service is very good, the room is spacious, the breakfast choice is more, the welcome drink is available, and you can go to the terrace restaurant on the 9th floor. The companion said that the service is much better than the nearby Ritz Carlton service. I also borrowed a kettle from the front desk to boil hot water. The restaurant on the first floor is also very good and the price is reasonable. There is also a Japanese restaurant in the hotel. There are a shopping mall at three or four intersections.

This is when you wished you would have spent the time to do a little more homework than TA reviews… Pros: responsive and pleasant customer service, tasty lunch in the restaurant (the chicken stew, black bean stew and ceviche were delicious). Also, The sauna was very warm and cold water was provided when I rented the sauna for $10. The room was large and nice. Opportunities…the worst- at 2:30am, the lighting above our bed turned on and it could not be shut off. It took maintenance 15 minutes to determine how to shut down the whole system until the morning. It was especially painful later to have the hotel charge us $2 for a cup of coffee in the room, for the nicest room in the hotel when we were inconvenienced in the middle of the night. ??? The gym had a lot of useful equipment but it is no spa or gym really. It’s a small room with rusty weights. The team was very friendly but the gym is unacceptable for a hotel deemed 5 star????!!!! Massages were done by nice people and they were value priced for sure, but it was more like a body rub on a hard table with a rough towel to cover you. And finally, not the hotels fault assuredly, but if you are looking for a charming area to stay and visit in Santiago, to walk to cafes or shops, this is not it.

This hotel lives up to its 5 star rating. I got walked up to my room and introduced to the layout and the staff had great knowledge of English. Beds were comfortable and room in good working order. There is a mall across the street which was convenient for taking care of some quick shopping trips. The hotel is in the De Hesa district of Santiago which is pretty, and also safe, though it is about 45-60min from the city center on public transit.

This hotel stay was arranged by Silversea following a cruise from Guayaquil to Valparaiso, with return flights from Santiago. Our room was comfortable; food, wines and service in the restaurant were generally excellent. We had a late-evening flight out of Santiago, so the hotel folks graciously let us stay in our room until 3:00 p.m. If back in Santiago, we'll definitely consider staying here again.

The environment is beautiful, the location is good, there is a large supermarket next to it, the rooms are comfortable and hygienic, and the morning is rich. Facilities are very user-friendly and the scenery outside the window is good. Good value for money, but also staying next time.