Santo Domingo Hotels with Airport pickup service

Breakfast is OK, the room is old, the bathroom ceiling is leaking. Service is good. There is a balcony.

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.

The hotel waiters are very nice. The breakfast is relatively rich, including vegetables, bacon, Spanish ham, boiled eggs, cassava mashed, etc., and the condiments include tabasco. There are not many kinds of juices but they are okay. There's Americano, but no latte. The room is tidy and the size is OK, but only the executive room has a desk. In the standard room, you can only work at the small round table, which is not friendly to people who work day and night. The sound insulation is relatively poor, you can clearly hear people talking outside the door, and you can easily be woken up in the middle of the night. Some residents were talking loudly in the corridor in the middle of the night, which was a bit noisy. There is a restaurant downstairs with a good reputation.

The hotel environment is super good, right on the beach. The sea view is great, there is a restaurant on the fifth floor, and there is an open-air swimming pool, gym and restaurant on the seventh floor. The breakfast was very rich, but the air conditioner in the room was a bit noisy, but otherwise there was nothing wrong with it. Accommodation parking is 250 DOP per day.

Absolutely loved this hotel! Would highly recommend. Everything about it was stunning. They were out of a few menu items, but the food was delicious.

I had stayed here before the pandemic about 3 times. The property is very clean, it is located in the older ”colonial” part of the city. Traffic in this area is a nightmare due to the narrow streets. SAFE area, police presence all over. The GOOD: Clean, Safe, Staff Friendly, plenty of places nearby to eat. Breakfast supplied is ample and of decent quality, food for linch or dinner in the hotel restaurant is good though limited menu, space for seating is very limited inside the restaurant, water pressure in the shower is excellent the room safe is large. The BAD: Room Small like an IBIS, Bathroom smaller than an IBIS, A/C in my room was ”marginal” at best and previous stays here noticed this, Elevator very slow, the worst part this is not a business hotel. While the Internet provided is decent, there is NO work space available at all in the rooms. NO electrical outlets available all are hidden behind furniture or the bed and no desk type area. Had to charge my phone in the bathroom outlet and use computer on battery. Also had a room phone and minor toilet issue which I reported twice and nothing was done. DO NOT have the hotel arrange for the hotel taxi to drive you to the airport cost is $50.oo ! Make your own arrangements or get an UBER. CONCLUSION: While on vacation for a couple of days this is a Nice place to stay and see the colonial sights and enjoy the atmosphere. However, ”on business” this is not the place to stay. I will be returning on business for a longer stay in late January or early February, unfortunately I will have to stay elsewhere.

The hotel is in the center of the capital, the environment is very good, the breakfast is very rich, recommended 👍

The location is a bit complicated because there is a lot of traffic, the hotel was fine, the room was fine but the gym was in very bad condition, it seemed that it was not working, everything was messy and the machines were very old and did not work well.

Great memories and comfortable environment, location beyond expectations and good room service.

It's just a good value. Stay here often. No really hot showers or very good breakfast... and doesn't start until 8:30. Overall decent.