Due to issues with the visa documents and AA's poor service, I lost 2 nights of accommodation in Santo Domingo, a one-way AA ticket from LA to Santo Domingo, and an additional 3 nights of accommodation in LA plus additional fees. The total cost of purchasing a one-way ticket from LA to JFK and then transferring to Santo Domingo cost me almost US$1,000. What a shame! Basically, the accommodation was okay, but it happened that the hotel was renovating underground water pipes and it was very noisy during the day. Especially for my 2 nights on the 15th, it was very painful because I couldn't adjust the jet lag right away! This trip to Santo Domingo seemed to be very unsatisfactory at the beginning. It was a waste of money, not to mention that there was no one to help! Fortunately, I can speak English and finally got the documents sorted out and entered Santo Domingo 2 days late! I’m sorry that I keep talking about the unfortunate experience of this personal trip to provide travelers with reference, otherwise a beautiful trip will turn into many problems and leave bad memories. Travel nightmare. Thank you all!
This hotel was specially booked. The hotel has a long history and a good location. The deluxe bed booked this time, the front desk service is very warm, and the scenery outside the window is the most attractive to us. It is beautiful. The hotel's service is a plus, the pool is also a plus, the front desk and lobby concierge service is particularly good, it is a special trip. Satisfied
Неожиданно приятно было, что в отеле русский хозяин! Очень гостеприимный и доброжелательный. Отель чистый, всё новое, не так давно открыт. Есть всё необходимое, дали воду сколько было нужно (питьевую). Была горячая вода, с чем в других местах в Доминикане возникали проблемы.. за свою цену отель просто супер, советуем. Завтрака особого нет, правда, но неподалеку есть разные кафе. Парковка тоже была у отеля.
Feel the timeless allure of Kimpton Las Mercedes, where we fuse modern luxury with historic charm. Nestled in the heart of Santo Domingo's Colonial City, our hotel blends 16th-century architecture with contemporary comfort. Feel the bustling energy of the city as you explore Columbus Park and Alcazar de Colon.Indulge in world-class cuisine at our three unique restaurants and bars, offering a culinary journey like no other. Relax by our rooftop pool, energize in our fitness center, and connect with complimentary Wi-Fi. From dream weddings to corporate conferences, our venues cater to every occasion.Retreat to your elegant guest room, where impeccable service, amenities, and historic allure create an unforgettable stay in Santo Domingo.
The hotel waiters are very nice.
The breakfast is relatively rich, including vegetables, bacon, Spanish ham, boiled eggs, cassava mashed, etc., and the condiments include tabasco. There are not many kinds of juices but they are okay. There's Americano, but no latte.
The room is tidy and the size is OK, but only the executive room has a desk. In the standard room, you can only work at the small round table, which is not friendly to people who work day and night.
The sound insulation is relatively poor, you can clearly hear people talking outside the door, and you can easily be woken up in the middle of the night. Some residents were talking loudly in the corridor in the middle of the night, which was a bit noisy.
There is a restaurant downstairs with a good reputation.
Discover our curated selection of premium hotels in Santo Domingo for your next stay
No.
1
9.0/10
71 review
Casas del XVI
Hotel near Zona Colonial, Santo Domingo
"Good Location"
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No.
2
8.7/10
100 review
JW Marriott Hotel Santo Domingo
Hotel near Piantini, Santo Domingo
"Good Location"
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No.
3
9.3/10
108 review
InterContinental Hotels Real Santo Domingo
Hotel near Piantini, Santo Domingo
"Good Location"
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No.
4
8.9/10
108 review
Hostal Nicolas de Ovando Santo Domingo - MGallery Collection
Hotel near Zona Colonial, Santo Domingo
"Great location""Great service"
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No.
5
9.3/10
119 review
El Embajador, a Royal Hideaway Hotel
Hotel near Bella Vista, Santo Domingo
"Good Location"
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What Travelers Said About the Best Hotels in Santo Domingo
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Browse these genuine traveler ratings and real guest reviews to find the best Santo Domingo hotels.
9.1/10
AAFLBrand new hotel with modern, confortable rooms and stylish decoration throughout. Lovely pool and rooftop area. Nice service. Free parking. Good breakfast. Excellent value. I wouldn’t hesitate to stay her again if back in Santo Domingo!
GGuest UserI had stayed here before the pandemic about 3 times. The property is very clean, it is located in the older ”colonial” part of the city. Traffic in this area is a nightmare due to the narrow streets. SAFE area, police presence all over.
The GOOD: Clean, Safe, Staff Friendly, plenty of places nearby to eat. Breakfast supplied is ample and of decent quality, food for linch or dinner in the hotel restaurant is good though limited menu, space for seating is very limited inside the restaurant, water pressure in the shower is excellent the room safe is large. The BAD: Room Small like an IBIS, Bathroom smaller than an IBIS, A/C in my room was ”marginal” at best and previous stays here noticed this, Elevator very slow, the worst part this is not a business hotel. While the Internet provided is decent, there is NO work space available at all in the rooms. NO electrical outlets available all are hidden behind furniture or the bed and no desk type area. Had to charge my phone in the bathroom outlet and use computer on battery. Also had a room phone and minor toilet issue which I reported twice and nothing was done. DO NOT have the hotel arrange for the hotel taxi to drive you to the airport cost is $50.oo ! Make your own arrangements or get an UBER. CONCLUSION: While on vacation for a couple of days this is a Nice place to stay and see the colonial sights and enjoy the atmosphere. However, ”on business” this is not the place to stay. I will be returning on business for a longer stay in late January or early February, unfortunately I will have to stay elsewhere.
安安德丽The breakfast was really good and delicious. The staff was very friendly just I wrote them in order to change the room but they didnt reply me so I advice they check the messages and reply timely. The bedroom with 1 queen bed was really nice. They didnt have many options for 2 twin beds altought it was clean. AC works very good. Is really well located in downtown area, there are several restaurants and bars just by walking distance.
KkaryisamermaidThe hotel is now called casa colonial, it is extremely well located! Nearby the conde street and beautiful alleys, there is a big church across the street and a cozy cafe. The hosts were very nice, they make your breakfast and customize it according to your preferences, they serve nice coffee with it or juice as well. The hotel inside is an old colonial house, it has rooftop areas, green areas and a pool, each part of it looks very romantic. The rooms are nice, some are small and others are bigger but you feel you’re in another time zone. Will definitely go back!
GGuest UserThe location is a bit complicated because there is a lot of traffic, the hotel was fine, the room was fine but the gym was in very bad condition, it seemed that it was not working, everything was messy and the machines were very old and did not work well.
LLeopoldI have no complaints. My stay was well pleasurable. I would like to, however give special thanks to Wesley at the front desk, he was very courteous and accommodating, especially that he speaks English well, we were able to communicate with ease and also the cleaning staff who always have a warm and pleasant look on their faces. One in particular name Molin.
IIndo_backpackerzPro: -safe area even at night, because just beside the militery area of the presidential palace, even at 10pm there is still a grocery open.
- Breakfast is simple but good enough: toast with cheese and ham, coffee and a boiled egg.
-Spacious and clean room, friendly staff, can refill drinking water.
-500m walking to the gate of the colonial area.
- Taxi stand is at the same street
- Nice, spacious outdoor, sitting area
- A personal fridge in the room
Cons:
-A bit noisy from the road/a bar until around midnight.
- Shower is not really hot (only slightly warm).
花花花ritaThe front desk environment is very dark, next to the casino. The rooms are large, but the network is particularly poor. Some rooms have no internet at all. You need to go out to use the internet. Some rooms have large mirrors facing the bed, making people very uncomfortable.
The average price for hotels in Santo Domingo is AED 402 on weekdays, and AED 406 on weekends (Friday-Saturday).
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