Immerso Hotel, a Member of Design Hotels

(I have never written a bad review before, this is my first... that alone says a lot) Are you a shabby surf hotel or a high-end retreat? Prices, website, and advertising clearly position Immerso as a high-end retreat. Unfortunately, our experience tells a very different story. Hostel esc artwork and sculptures randomly placed throughout the grounds make me question what kind of clientele they are aiming to attract? Here are a few points which made us discover why we regret booking Immerso for our anniversary. A construction site just meters away from your hotel was active daily from 8am to 6pm, with constant banging, screeching, and drilling. This completely undermined the peaceful experience we expected. This should have been disclosed before our arrival. If we had known, we would never have booked a week-long stay here. Your receptionist insisted you were unaware of the works happening… but later told me they have been going on for weeks. Daytimes and evenings that should have been serene and centered on sunsets and nature were instead dominated by booming bass-heavy music echoing across the valley, coming from ‘EMME ON FIRE’. Despite your reassurance that construction noise wouldn’t continue on weekends, on Friday night I was forced to wear earplugs in bed to fall asleep. The music continued past 12:00AM. Each morning we would wake up to the smell of toilet. It’s clear there is a drain issue. Despite all the added extra noise there is a huge highway that is unattractive and extremely loud. This is not the experience one expects, nor accepts, from a hotel of your positioning and price point. Right now, Immerso is delivering something far below its promise.

On the way back to Germany by car, we spontaneously spent two nights at the Immerso Hotel in Ribamar/Santo Isidoro near Ericreira. The hotel is situated on a hillside with a wonderful view of the bay. The 37 rooms are located both in the larger main building and in 2 smaller accommodation units on the hotel grounds. There were warm guest towels at check-in and a welcome drink on the beautiful pool terrace, a lovely welcome! The rooms are modernly furnished with a separate bathroom area. We slept very well, pillows and mattresses very good. Special mention should be made of the extremely discreet, attentive, personal and fast service of all the service staff, both at breakfast and at the outdoor event “Emme on Fire” with a wonderful 6-course fish menu at a fair price-performance ratio with DJ accompaniment. The breakfast leaves nothing to be desired, gluten-free products also available, the fruit in particular was a specialty in terms of taste. Cake, scrambled eggs, omelette, avocado, green salad, tomatoes, salmon, simply wonderful to have breakfast on the terrace with a view, if you are a fan of filter coffee, you are also in good hands here. Coffee specialties can be ordered from the personal table service. We felt very comfortable and would love to come back, muito obrigada!

Everyone at the Immerso Hotel was fantastic! They were so helpful! If we needed something, they were very helpful. They also did a great job with the welcome party, great food!

Amazing views, great food. All of the staff was super helpful! Morning yoga and Pilates, plus a great patio area for parties. Would definitely recommend!!

Lovely property. Great staff and lovely room. Restaurants were shut while we were there due to a wedding which was disappointing ....

The overall experience was fabulous, from start to end. It has everything you could ask for an amazing stay. Guests feel cared for and pampered. The hotel design and the surrounding landscape is very relaxing. There is a nice outdoor pool with warm water overlooking the valley. The restaurant EMME serves delicious food with great presentation. For sure a great option to enjoy and explore Ericeira region.