Bella Santorini

First Bella Santorini is not a 4 star hotel, other sites give it 3 I would give it 2. The website photos are misleading and staged. The rooms were clean but no soule and not romantic as described. There was a kettle but no tea, coffee or anything to make a drink. There were no toiletries unlike the photos. The small balcony had no shade and I would not call it a sea view. There are no drawers one open rail and no a single hook in the bathroom for a towel and no bath tub as stated on the website, we had 2 rooms and it was the same in both. The pool area needs renovated lots of broken tiles. Mismatched worn pool towels not the navy ones on the photos. The outside lights are broken hanging off. The breakfast area is bland, plastic chairs, food uncovered and no labels. We ended up eating the same things at breakfast. Santorini is beautiful but choose a different hotel. Santo Miriamare down the road is a 4 star hotel.

Bella Santorini is being marketed as a 4 and some a 3 star star establishment but this it clearly a false representation of the hotel its clearly a 2 star at a push! The hotel is in need of a major renovation, most of the light fittings were loose and roughly painted. The door to the bathroom was heavy water damaged which meant that the door could not be closed whilst using the bathroom, also the shower head with extremely wobbly and was worried that it might actually fall down. The pool was an let down and quite frankly dangerous there was numerous pools tiles missing which was just swept to the side of the pool and had to be careful that no one cut themselves. Some of the sun loungers were ripped and there was not enough sun loungers if the hotel had more than 12 guests. There was also no way of getting shade as the sun shades were fixed to the floor and did not provide any shade. On the website it mentions and the pool and its jacuzzi but there is no jacuzzi. The breakfast was extremely disappointing and every day during the week we stayed at Bella Santorini it was the same. All the food was unlabeled so we have no idea of what it actually was, it was all uncovered which led to flies being on the food. The selection was extremely poor and not what I would expect from a 4, or 3 star hotel. Most of the food was cold and the hot food was uncovered and rarely replenished. Travelling with someone who has a nut allergy it was extremely dangerous not knowing if the food contained any nuts. The hotel room was soleless and the website images and description are utterly misleading it states that each room has a bath which the two rooms which we had did not have a bath. It also mentioned that all the rooms are supplied with tea and coffee but during the week stay no such tea and coffee was ever placed into the bedrooms. The website also states that each room has a safety deposit box which whilst is true one room they had lost the key so was unable to use the safety deposit box. The room was not cleaned every day and when we highlighted this to reception we were just given clean towels. We also asked numerous times for shampoo but this was never delivered, also on the website it states that each room has a mini bar but again there was no actual mini bar in each room just a fridge. There was no internet access unless you were by the pool and in the rooms we were unable to gain access to the wifi. When we mentioned our concerns to the hotel staff in regards to the pool we were advised that it is because the kids pick the pool tiles off but this is clearly a case of neglect. The hotel staff stated that they upgraded one room to a sea view room but you could hardly see the sea view as it was blocked by a building and would need binoculars to actually see the sea view. I did not find the hotel staff to be amazing as per all the reviews it was quite the opposite actually. There are much better quality hotels that are in the area so would avoid this

Luna and team were very good and we had a fantastic holiday. Lovely location and property. Accommodation was nice had everything we needed Nice pool and loved relaxing around it. Close to a number of nice restaurants. We will be back Many thanks Hilary and Brian.

We stayed as a family of 4 mid August for two weeks. We went as a package with easyJet. Were dropped off at the road and had to walk to the hotel down the short path. Not a huge problem for us , not necessarily a hotel problem but not a great start! Arrived and given details of the island, some Restaurants and a catamaran excursion. 150€ pp for the excursion was never going to happen but maybe some are ok with paying this. Room was average. We were in room 114. It was a strange set up as unlike most of the other rooms it had just an open space for a balcony and made it seem like we were sitting out in a walkway! It also didn’t have any shade coverage as was all open so was useless in the day if you wanted a break from the sun. It was right next to the laundry area and whilst I appreciate this has to be done, I don’t really want it right next to the room I’ve paid in for 2 weeks! Room was ok. Didn’t have a problem with the beds, but I can sleep anywhere! The main bedroom had no window and no standalone a/c. The a/c came from the main living room where our kids were sleeping with an open window at the top of the door to the bedroom to allow some of the cool air in. Not great. No drawers at all for clothes. Two weeks worth of underwear for 4 people and not a single drawer to put them in! The hanging spaces are all uncovered, which was ok but not ideal. The bedroom had a strange dressing table made out of concrete with a chair underneath. Was far too tall to use as a dressing table though. Just ending up as the dumping ground. Pool was ok. As others have said tiles were lose on the bottom. The lovely flowing curtains shown on the website near the bar were non existent. We were there peak summer holiday and it was always really busy, not really a big enough area for the number of guests. The restaurant/breakfast room was totally soulless. Had no pictures on the wall. More like a very basic dining area. Bar food ok but cocktails were very expensive at 15€ each. It’s a five mins walk to the beach. There are a few bars/restaurants in this area and all served decent food that we went to. Unlike others, we didn’t find the staff overly friendly, perhaps because we hired our own car and didn’t take them up on their trips. I thinking the reviews here are overly glowing and had I seen more review like Mine before booking, we wouldn’t have gone. We had a nice time, have to make the best of it once you’re there but I absolutely wouldn’t stay here again.

The owner Lena, receptionist Denise and barman Alex were brilliant,so friendly and helpful. Gave great suggestions of trips and arranged them for you. Organised our car hire to be delivered to the hotel. I personally would of liked a few more sunbeds by the pool that could offer shade, also perhaps more shade in breakfast dining room. Our room was large and very clean beds were made and towels changed daily. Location was good, peaceful away from beach and restaurants but only a 5 minute walk away.

All i can say is WOW, what a hidden gem, if your looking for a personal Greek experience this is the hotel for you, nothing is too much trouble, from booking trips to eating out, this has it all, the staff are soo friendly, Lina, Denise, Alex to the house keeping and grounds staff, if you love cocktails see alex as his are amazing, Lina and Denise are very attentive and attention to detail is second to none, we booked trips with lina, (catamaran sunset tour, to dining out) and we had the most amazing time, room was very clean and fresh towels and bedding every day, it's a small hotel but that's it's charm, we arrived as guests but left as friends.