Horizon Aeifos Suites

Arch the YouTube video for more details!! I’ve experienced bad customer service before, but Horizon Aeifos Suites redefined the term for me. To say it was terrible would be an understatement. I emailed the hotel multiple times before my arrival, hoping to get check-in instructions, but not a single email was returned. Upon arriving, we stood outside in the heat for 45 minutes, struggling to get any help. When we finally reached someone on the phone, they were incredibly rude and dismissive, questioning how they were supposed to know we were coming, despite our confirmed reservation and emails. Determined not to let this ruin our trip, we tried to enjoy the day. But when we went to bed around midnight, we woke up a few hours later, drenched in sweat because the power had gone out. We contacted the manager, who responded with sarcasm and told us to make videos of the complete darkness as “proof.” I even uploaded a YouTube video documenting the situation to provide evidence. The manager didn’t show up until two hours later, only to inform us there was nothing he could do. He claimed there were no available rooms, even though rooms were showing as available online—but apparently, they were being held for people paying in cash. I recently had surgery, and this situation became a serious health issue for me. Despite explaining the severity of the issue, and despite the so-called manager bragging about owning over 200 properties, he refused to offer any assistance or alternative accommodations. Even when I told him that my prescribed medication needed refrigeration, he offered no solutions and just left us hanging. To make matters worse, he contacted the police, falsely claiming that we were trying to break into the hotel—this after we had already checked in the day before! Instead of enjoying my vacation, I had to seek medical attention due to my knee swelling from the stress and the heat. We missed all of our planned activities because we were too busy dealing with this nightmare. My medication was ruined, and I had to urgently contact my doctor in the U.S. to try to arrange a replacement. Horizon Aeifos Suites may have beautiful views and a stunning location, but that’s where the positives end. The customer service was abysmal, and the person who claimed to be the owner or manager—who, as we later found out, was neither—should be fired immediately. I will never return to this hotel, and I advise others to avoid it if they value their health and peace of mind.

The hotel is in a perfect location in Oia. Spacious room with an amazing terrace overlooking the caldera for a very reasonable rate. That is the good news. Unfortunately checking in was VERY difficult. We arrived at the property after lugging our bags quite a distance up and down the steps of Oia only to find the front entrance of the property locked. Calls placed to the number provided were unanswered. We sat on our bags in the heat for quite a while attempting to reach the desk for about 30 minutes until I decided to start walking the property asking other guests for help. We eventually stumbled upon the property manager who was apologetic but not overly concerned about our experience. The manager seemed to be the only person working at the property and was very friendly and helpful, but clearly overwhelmed. The breakfast delivered each morning was very good, but we were asked for our menu choices the first day and then received the exact same breakfast everyday with no way to ask for something different. I would still recommend the property, but I hope the ownership will address the obvious staffing issues.

Thank You! Thank You! Thank You! Michael and his wonderful staff did an outstanding job making us feel like royalty from the minute Antonio met us to get our bags, until we finally departed! This was as my wife describes it "Magical" It was our 50th wedding anniversary trip of a lifetime and we were not disappointed with anything. The flowers I ordered were arranged beautifully! Breakfast was served to us each day on our patio overlooking the beautiful blue Aegean Sea! with a nice variety of pre-selected items. The setting was so awesome and it was right in the heart of things with plenty of wonderful restaurants and unique shops. For our anniversary we were even upgraded to a larger room for the first couple nights because the suite was available. Our other room was very nice as well! We thank you very much for this experience! Jim & Janet

The views from the hotel were unbelievable. We got the breakfast that was brought to us on our patio where we could enjoy the great views. The location is right next to the castle so you don’t need to walk far to get the best view of oia or the bay. Mike was very responsive and we could text him for anything such as booking a taxi or excursion. Would highly recommend.