Family-friendly Hotels in Sanya

I had a pleasant stay. The room is very small, but clean. The furniture is old and a little out dated. The hotel staff including the concierge were friendly and accommodating, Vanessa was the only staff to speak English. She gave me so much help and services. The hotel location is great with a private lounger on the beach. The breakfast was rich. The hotel allowed me to check out late which was nice of them, I had an afternoon flight.

Firstly the concierge at the front desk was easy to contact before arriving at the hotel. My wife and I were celebrating our anniversary so I asked them to plan ahead whatever they could and they prepared some cake and a romantic bed setup. The front desk clerk was available at most times during the day if we had any questions or requests. The selected villa room was spacious and very comfortable. Room service did a good job daily and they were very understanding. The hotels facilities are pretty great. All maintained well. The location of the hotel is superb for yalong bay, it’s walking distance from the beach. The breakfasts weren’t bad either, and the breakfast time was up until 12:00 which is amazing. This was a fantastic experience and I’d recommend this hotel to anyone coming to Sanya for leisure.

Always my favorite spot in Sanya: private enough, good beach and clean sea, still at a stone drop from the city center. Very convenient location within the city, so it’s possible to go out and discover the food options the city has to offer. The resort architecture and decoration it’s another label, sober and elegant still with a south asian touch and far from the usual bling bling massive resort style. This time I rented the Villa which couldn’t get any better. Beautiful house, and luxurious build: the ceiling was more than 4 meters high! Massive and double walk in closet, bathrooms etc. loved it! Special thanks to Manager Asitha and Ámbar from the Reception. Actually all staff are great, specially the mini car drivers that’s helps to move around and brings the takeaway orders.

Rooms and furniture need renovation. Water supply and sewerage need renovation. Breakfast is varied but tasteless (in my opinion). Traditional meal noodles, the person who cooks noodles does it as if he is serving a sentence and does it with contempt, arrogance (in my opinion). The hotel location near to the sea, but this beach is not intended for swimming. The staff at reception did not solve any issues, some bonuses were included in the stay, but it was not possible to use them due to the lack of interest of the staff. All attractions, shops and restaurants are located within 20 minutes walking distance. At Yalong bay the best place for stay is on the western side of the bay.

Amazing hotel, nice staff Mia, Tina , Monika, I would be there again, but you can't swim in the sea 😭😭

Had a great time. Front desk and Housekeeping were very accommodating with our frivolous request. Breakfast is mostly Chinese but timing is vast and lasts till 10:30 AM. They have many swimming pools and the beach is accessible between 6:00 to 23:00 Hrs. Beware of the sea currents on the beach. Overall a very satisfying stay.

We stayed in 4 different hotels during this vacation and Pullman Yalong was by far the most disappointing one, although to be honest part of it comes from expectations. Pullman Yalong is a decent 3-4 star hotel, whose main problem is that expectations associated with the brand make it seem to be something it is not. Chinese breakfast is actually quite decent and has a wide range including MaLaTang, if you are craving Western food though it probably isn't worth the price. They have a big sign near the lobby recommending that you should not bring delivery food to your room, due to health and safety reasons, but feel free to ignore that. We ordered both room service and outside delivery on several occasions and deliveries were definitely a better option. Plus there is a food court and a supermarket not far from the hotel. The pool is quite big and its lower section is well shaded as well which a plus. However it was a major disappointment that the slide was closed(long term) as well as the cool cave you might see on the hotel's photos. On top of that there are some downright ridiculous designs ideas including a horrible pool access and sharp edge stairs inside the pool. The beach in Yalong is all public, but the access to it is limited by occasional path between some of the front row resorts. What this means in practice is that you will have a bit of a walk having to go around Marriot in Pullman's case. The room was OK, even had a bath and a walk-in wardrobe. The high point was the balcony above the pool. Signs of disrepair are visible around the hotel, but to be honest this seems to be the Yalong/Sanya standard at least for the 4 star hotels we stayed in. Jacky, I hope I got the name right, who worked in the lobby/shuttle car was great though. Not because he spoke good English(which he did), but because he had a problem solving attitude and wasn't afraid to approach guests to offer help.

Peaceful, beautiful, comfortable. Third time here. One complaint. In the morning I really had to rush to get back from exercising for breakfast before closing at 10:30. When I walked in at 10:10 staff started cleaning the name tags off buffet etc. The cleaner was even mopping around my feet while I was eating. People come here to have a holiday. I understand the staff have to do their jobs etc but breakfast should be a more peaceful experience. Previously I had the same issue with the breakfast.

We recently stayed at a villa in Sanya through Trip.com and also experienced the wonderful hospitality of The Palace Resort Yalong Bay Sanya. From the moment we arrived, Bill, a staff member at the resort, added us on WeChat and provided outstanding service throughout our stay. He was incredibly helpful and made everything so easy for us. While January was a bit chilly, we only used the Villa pool on the first day. However, the resort has a hot jacuzzi by the pool in Villa, which was perfect for the cooler weather. We simply messaged Bill on WeChat, and he promptly ensured we had access to it, which was a great touch. The resort’s location is excellent, with Yalong Bay beach just a short distance away, making it very convenient. If you’re traveling with kids under 10 years old, the free indoor play center within the resort is a fantastic feature. Our children had an amazing time there, and it added so much value to our stay. Overall, we are extremely satisfied with our experience and highly recommend this resort. The combination of beautiful surroundings, family-friendly amenities, and exceptional service from staff like Bill made our trip truly memorable. We can’t wait to visit again! Feel free to use or adjust this as needed!

The service was quite good, check-in was a little bit challenging due to misunderstanding about paying the deposit- it got resolved after a while- language barrier was the main issue. Nonetheless everything went well but had to call the cleaning service on the second day (no idea why it took so long for them to come through, anyways- cleaning was done). The staff at the reception is welcoming, very friendly and helpful with the luggage. All in all, the hotel is a very good spot I must say.