Guest User
January 14, 2025
Let me describe the actual situation. This is actually an apartment, but it is labeled as a hotel. We booked two 90-degree sea view suites. Before booking, we called to ask if there were adjacent rooms. We were told that there were. After booking, we arrived at the hotel and were told that we could only live next to each other on the upper and lower floors. The final solution was to downgrade the room type and live diagonally opposite. This was the first time I encountered a downgrade in the room type when staying in a hotel.
In terms of hygiene, the room had mosquitoes and cockroaches, so I wouldn't give it a high score.
The environment was because of the downgrade.
The second is service. Two points are given to the afternoon and night shift front desk clerks. The day shift clerks have a bad attitude.
In terms of facilities, there is a washing machine in the room, and a gas stove, but we were told that it could not be used. There is nothing special.
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