Guest User
January 14, 2025
I am not satisfied with this place, and I may not choose a B&B in the future. Maybe the B&B is their own business, so no one cares.
Hygiene: The picture shows the hygiene when I entered on the day of my stay. I can say that I am very dissatisfied. The toilet on the second floor smells very strong, just like the smell of the public toilet outside. The door must be closed tightly, otherwise the bedroom next to it can smell it.
Facilities: There is a little bit of paper left by the previous guest in the bathroom. Then there is a new, probably customized, very thin small roll. We booked 3 rooms for 6 people for 2 days and were given 2 rolls of very thin paper in 2 bathrooms.
3 quilts were given to 6 people. It is OK for young people and children. An elderly person is not used to one quilt and asked if he could be given a quilt. He said no. There is no extra one. Let's not talk about whether it is reasonable or not, just say that if a quilt is dirty and wet, the next person will sleep naked? I don't want to argue about this, and it's meaningless if they don't give it. I just think that the service attitude is really lazy to move a step. So I didn't say anything about the bad hygiene. I feel like they are just ignoring me and it is impossible to relax again
Service: I sent a message at 17:00 or 18:00 the day before check-in to ask how to check in the next day. The customer service said they didn't have time and someone would contact me at night. They called me at 22:30. If you don't sleep, then others won't sleep either? The signal was not good at the time, and I couldn't hear clearly when I picked up the phone. The child was asleep, so I went outside to answer the phone. When I picked up the phone, a man complained that I hung up on him. I had to explain that it was because of my poor signal. This is the first time I have encountered such a situation. I am a guest, and you called me after 10 o'clock and questioned me. I said I used my points to check in 4 hours in advance and check out at 14 o'clock. You told me that it was impossible, and I had to clean up before I checked out at 12 o'clock. It is impossible that you have this option? Did I add it for you? And it was impossible without coordination. I had to find Ctrip customer service to coordinate it, and they sent me a message to check out before 12 o'clock. Look at the order, I was delayed at 14 o'clock. I was too lazy to talk nonsense and left at 11:30. I didn't want to stay for a moment. I don't care if you have guests or not. These early and late entry options are set by you and Ctrip. I didn't force you to stay. I gave 3 points at the beginning, and I don't want to give it after writing 3 points.
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