Laika Meisu Homestay Hotel (Sanya Haitang Bay Poly International Expo Center)

I was really excited to stay here as we booked it especially for my birthday. The plan was to book one night first and then extend if we liked it—thankfully we only booked the one night. The issues started even before check-in. The hotel staff had asked me the day before what time I’d arrive, and I told them between 12:30–13:30 (check-in was at 14:00). They agreed it was fine. We arrived early at 11:40, and I politely asked if it was possible to check in early, but was told no since the room wasn’t ready yet, which I completely understood. We came back around 13:30 to wait in the lobby. At 14:00, instead of checking us in, they informed us that the water supply would be cut off that night until 9am the next morning. They kept insisting we switch to a different room without water issues, but we specifically booked a villa for the private pool, so we declined. Even then, our room wasn’t ready—we only checked in around 14:30–14:40. The villa we got looked nothing like the photos. It seemed like they were trying to give us an “upgrade” since it had more rooms, a pool table, and a mahjong table, but it didn’t feel like an upgrade at all. The furniture was old and damaged, the villa wasn’t very clean, and the private pool was only knee-deep—more like a kids’ splash pool, which should be clearly stated in their description. That said, we still tried to make the most of it and spent the day relaxing in the pool, which was at least clean and warm. The next day was where things got even worse. My booking clearly showed check-out at 14:00, but at 12:00 the villa staff messaged me saying check-out was at 12:00. I sent them a screenshot and they replied “okay.” Then at 13:00 they messaged me again asking me to leave earlier since new guests would arrive at 14:30. By 13:30 they told me the guests had already arrived and I should go find another room to wait in until check-out! To make matters worse, while we were still in the pool, cleaning and maintenance staff walked straight into the villa and began working—even though we hadn’t checked out yet and had proof of the 14:00 time. To “compensate,” they offered a 60 RMB discount but only if I canceled my order on the app, which would’ve prevented me from leaving a review. Completely unprofessional. This was honestly the most disappointing and unprofessional stay I’ve ever had. I will definitely not be returning and I do not recommend this place to anyone.